Bobbi Niemela
Houston,TX
Summary
Outgoing cashier with experienced in overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Motivated cashier and stocker with 20 years of experience in customer service. Accomplished various tasks daily, including cooking,cleaning, stocking shelves and collecting payments with cash registers. Cheerful when assisting customers and coworkers.
Reliable employee seeking cashier/customer service position. Offering excellent communication and good judgment.
Overview
21
21
years of professional experience
Work History
Sales Associate
Goodwill Industries Of Houston
Houston, TX
08.2024 - 05.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales records.
- Collaborated with team members to maintain organized merchandise displays, promoting store promotions.
- Educated customers on product features and benefits, driving informed purchasing decisions.
- Resolved customer complaints promptly, improving satisfaction and fostering customer loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Shift Leader
Hartz Chicken Buffet
Houston, TX
03.2023 - 08.2024
- Supervised team operations to ensure adherence to safety protocols and operational efficiency.
- Trained new team members on processes, equipment usage, and customer service standards.
- Coordinated daily shift activities to optimize workflow and meet production targets.
- Monitored inventory levels, placing orders to maintain stock and prevent shortages.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Ensured compliance with health regulations, contributing to a safe work environment for staff and customers.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
Cashier Team Lead
Polar Exxpress/exxon
Houston, TX
02.2022 - 02.2023
- Supervised daily operations of cashier team, ensuring efficient service delivery.
- Trained new cashiers on POS systems and customer service protocols.
- Managed cash register operations, maintaining accuracy in transactions and deposits.
- Resolved customer inquiries and escalated issues to management as necessary.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Monitored areas for security issues and safety hazards.
- Set up new sales displays each week with fresh merchandise.
Cashier
Timewise Gas Station
Houston, TX
02.2021 - 02.2022
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Maintained accurate cash drawers and balanced drawers.
- Assisted in stocking shelves and maintaining store organization for optimal product display.
- Adhered to safety and sanitation protocols to maintain a clean work environment.
- Monitored inventory levels and communicated restocking needs to management effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Retail Sales floor associate, Cashier, customer service supervisor
BURLINGTON
Las Vegas, Nevada
01.2017 - 03.2020
- Ran baby department and supervised cashiers
- Assisted customers with product inquiries and provided personalized recommendations.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Monitored sales floor for restocking needs and communicated requirements to management.
- Collaborated with team members to enhance customer shopping experiences.
- Implemented promotional displays that improved product visibility and appeal.
- Trained new associates on cash handling procedures and customer service standards.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
- Provided training for new hires, improving their competency in sales techniques and store policies.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Achieved efficient checkout processes by swiftly scanning items and handling payment transactions.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Exceeded sales targets through effective product recommendations and upselling strategies.
- Contributed to visual merchandising efforts by creating eye-catching displays that attracted customers'' attention.
- Boosted customer satisfaction by providing excellent service and addressing inquiries in a timely manner.
- Participated in store promotions and special events to drive foot traffic and increase overall sales performance.
- Managed multiple customer requests simultaneously by prioritizing tasks and efficiently delegating work among team members.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
Cashier, customer service
DOLLAR TREE
Las Vegas, NV
12.2011 - 10.2015
- Waited on customers rung them up help find items in store and did my store paperwork.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Monitored inventory levels and restocked merchandise as needed to optimize sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier, customer service
MICHAELS ARTS AND CRAFTS
Las Vegas, NV
09.2011 - 12.2011
- Waited on customers rang up items cleaned shelves did store paperwork did store presentations and after shift paperwork.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service and support.
- Collaborated with team members to maintain a clean and welcoming environment.
- Resolved customer complaints effectively, enhancing overall satisfaction levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each day.
Cashier, customer service Cook
WASHINGTON WAY MARKET
Longview, WA
06.2009 - 04.2010
- Waited on customers cooked all deli food made sandwiches and salads, stocked shelves and coolers throughout the day also responsible for cleaning and closing the store and nightly paperwork.
- Processed customer transactions efficiently using point-of-sale systems.
- Managed inventory levels by restocking merchandise and organizing displays effectively.
- Implemented best practices for safety and cleanliness in the work environment.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier, customer service Cook
LUIGI'S PIZZA
Rainier, OR
05.2008 - 10.2008
- Made all dough for pizzas everyday waited on customers to call orders and made pizzas and salads and sandwiches also cleaned and closed restaurant.
Cashier, customer service, gas attendant
SHELL GAS STATION
Rainier, OR
03.2008 - 05.2008
- Greet customers, pump gas and take cash or credit card clean windows and pump propane into containers.
Cashier, cook, customer service
DELI STORE
Rainier, OR
01.2004 - 01.2008
- Large amount cash handling for busy video poker room cooked burgers on flat grill and fryer food for hot deli case a very fast paced environment. Stocked shelves and cooler throughout the day and cleaned store, waited on customers and was responsible for all closing duties and locking up the store, did store paperwork when it was needed also knowledge of state lottery sales.
Education
GED -
Clatskanie High School
Clatskanie, ORSkills
- Retail Sales floor associate
- Cashier, customer service supervisor
- Over 20 years of cashier, customer service
- Communication skills and customer service
- Well organized, punctual and a team player
- Can handle high pressure and deal with problems in a professional manner
- Cash handling, multiple register and POS experience
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
- Positive attitude
- Flexible schedule
- Cash register operation
- Cashier training
- Product restocking
- Product knowledge
- Opening and closing procedures
- Payment processing
- Cash drawer reconciliation
HOBBIES
- Some included walking, listening to music movies, drawing all kinds of arts and crafts and visiting with friends and family.
Timeline
Sales Associate
Goodwill Industries Of Houston
08.2024 - 05.2025
Shift Leader
Hartz Chicken Buffet
03.2023 - 08.2024
Cashier Team Lead
Polar Exxpress/exxon
02.2022 - 02.2023
Cashier
Timewise Gas Station
02.2021 - 02.2022
Retail Sales floor associate, Cashier, customer service supervisor
BURLINGTON
01.2017 - 03.2020
Cashier, customer service
DOLLAR TREE
12.2011 - 10.2015
Cashier, customer service
MICHAELS ARTS AND CRAFTS
09.2011 - 12.2011
Cashier, customer service Cook
WASHINGTON WAY MARKET
06.2009 - 04.2010
Cashier, customer service Cook
LUIGI'S PIZZA
05.2008 - 10.2008
Cashier, customer service, gas attendant
SHELL GAS STATION
03.2008 - 05.2008
Cashier, cook, customer service
DELI STORE
01.2004 - 01.2008
GED -
Clatskanie High School