Summary
Overview
Work History
Education
Skills
Timeline
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Bobbi Peterson

Poughkeepsie,New York

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

11
11
years of professional experience

Work History

Patient Care Technician

Mid Hudson Regional Hospital
Poughkeepsie, NY
05.2023 - Current
  • Provided direct patient care and assistance to healthcare team members.11
  • Reported any observed changes in behavior or physical condition to the nursing staff immediately.
  • Ensured that all medical equipment was properly maintained and sterilized.
  • Maintained accurate records of patient care, condition, progress, and concerns.
  • Assisted with patient transfers from bed to wheelchair or strher as needed.
  • Explained treatment procedures to patients and their families.
  • Provided emotional support for patients and families during difficult times.
  • Educated patients on basic health-related topics such as nutrition, hygiene habits.
  • Instructed new employees on proper techniques of performing daily tasks.

Direct Support Professional Supervisor

The Arc Of the Greater Hudson Valley
Poughkeepsie, NY
06.2013 - Current
  • Developed and implemented policies and procedures for direct support staff.
  • Provided guidance to direct support professionals in the performance of their job duties.
  • Scheduled shift assignments for direct support professionals according to staffing needs.
  • Created and maintained a positive work environment through effective communication with staff, residents, families, and other stakeholders.
  • Monitored daily activities of direct support staff to ensure compliance with regulatory standards.
  • Investigated incidents involving clients or staff members reported by direct care workers.
  • Initiated disciplinary action when appropriate following established protocol.
  • Coordinated transportation services for clients as needed based on their individual requirements.
  • Tracked and reported clients' progress based on observations and conversations.

Education

Poughkeepsie High School
Poughkeepsie, NY
06-2006

Skills

  • Information Protection
  • Emergency Response
  • Calm and level-headed under duress
  • Professionalism
  • Empathy and Compassionate Care
  • Attention to Detail
  • Behavior redirection
  • Decision-Making
  • Administering Medications
  • Patient Care Quality
  • First Aid Certification
  • CPR Certification
  • Basic Life Support
  • HIPAA Compliance

Timeline

Patient Care Technician

Mid Hudson Regional Hospital
05.2023 - Current

Direct Support Professional Supervisor

The Arc Of the Greater Hudson Valley
06.2013 - Current

Poughkeepsie High School

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Bobbi Peterson