Bobbi Pfeiffer
Waukee
Summary
Customer service specialist with experience in resolving inquiries and complaints, contributing to enhanced customer satisfaction and retention. Demonstrated ability to manage customer accounts and process orders accurately, ensuring timely delivery while maintaining high service standards. Assisted in training new team members on product knowledge and customer service best practices, fostering a collaborative work environment. Developed strong relationships with customers, leading to increased loyalty and repeat business.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Hillyard
Urbandale
12.2021 - Current
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction and improving retention rates.
- Assisted in training new team members on product knowledge and customer service best practices, fostering a collaborative environment.
- Managed customer accounts and processed orders accurately, ensuring timely delivery and maintaining high service standards.
- Developed and maintained strong relationships with customers, contributing to an increase in repeat business and loyalty.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Environmental Services Supervisor
The Bridges of Ankeny
Ankeny
08.2016 - 02.2020
- Supervised daily operations of environmental services, ensuring compliance with health standards and enhancing facility cleanliness.
- Trained and mentored staff on best practices for sanitation, resulting in improved team performance and accountability.
- Implemented efficient cleaning schedules and protocols, leading to reduced downtime and increased productivity within the team.
- Conducted regular inspections of facilities, identifying areas for improvement that enhanced overall safety and operational efficiency.
- Coordinated inventory management for cleaning supplies, ensuring adequate stock levels and minimizing waste through effective resource allocation.
- Resolved any customer complaints or issues quickly and efficiently while maintaining positive relationships with clients.
Education
Bachelor of Arts -
ST Ambrose University
Davenport, IA 08.1989 - 05.1993
Skills
- Customer inquiry resolution
- Complaint handling
- Account management
- Order processing
- Product knowledge
- Team collaboration
- Client communication
Timeline
Customer Service Representative
Hillyard
12.2021 - Current
Environmental Services Supervisor
The Bridges of Ankeny
08.2016 - 02.2020
Bachelor of Arts -
ST Ambrose University
08.1989 - 05.1993