Bobbi Ray
Pasadena,MD
Summary
Dynamic professional with a proven track record at Sheppard Pratt Hospital, excelling in policy compliance and advanced Excel proficiency. Spearheaded contract negotiation improvements and led cross-functional teams, enhancing operational efficiency and customer satisfaction. Known for exceptional multitasking abilities and fostering positive work environments, consistently achieving and surpassing goals.
Professional specialist ready to excel in center operations. Proven ability to enhance efficiency, streamline processes, and support team goals. Skilled in customer service, problem-solving, and multitasking. Adaptable, reliable, and focused on delivering impactful results.
Driven by background in fast-paced customer service environment and looking to transition into new field. Developed exceptional skills in customer interaction and conflict resolution through hands-on experience. Ready to leverage these transferable skills to contribute to new role and continue professional growth.
Offering strong foundation in customer service and administrative tasks, eager to learn and excel in dynamic center environment. Brings quick grasp of new concepts and proficiency in using office software to manage daily operations effectively. Ready to use and develop skills in communication and problem-solving in Center Specialist role.
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Work Control Center Specialist 2
Sheppard Pratt Hospital
7200 Discovery Dr
01.2021 - Current
- Managed multiple priorities effectively, ensuring that all tasks were completed on time and within budget constraints.
- Supported program facilitators by coordinating logistics for events, ensuring smooth operations from start to finish.
- Led training sessions for new hires, ensuring they were equipped with the necessary skills to excel in their roles as Center Specialists.
- Provided exceptional customer service by addressing inquiries promptly and professionally, resulting in improved relations with clients.
- Met customer call guidelines for service levels, handle time and productivity.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Collected, arranged, and input information into database system.
- Ensured timely fulfillment of contractual requirements by closely monitoring progress and addressing potential issues proactively.
- Implemented robust tracking systems to monitor ongoing contract performance, enabling proactive identification of potential issues.
- Enhanced contract negotiation processes by streamlining documentation and communication procedures.
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
- Maintained complete documentation and records of all purchasing activities.
- Streamlined filing processes for improved efficiency, resulting in decreased retrieval times for essential documents.
- Conducted regular audits of stored documents, identifying opportunities for optimization and increased efficiency.
- Supported audit preparation by maintaining accurate and up-to-date document archives.
- Applied knowledge of NFPA codes and standards to ensure quality control throughout the entire project lifecycle.
- Optimized system coverage through precise placement of sprinklers according to NFPA standards and guidelines.
Assistant Manager
CVS Pharmacy
Pasadena, MD
12.2013 - 12.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Conducted performance evaluations and provided constructive feedback to employees.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Education
Northeast Highschool
Pasadena, MD05.2014
Skills
- Policy compliance
- Feedback implementation
- Complaint management
- Cross-functional coordination
- Verbal and written communication
- Inbound phone calls
- Data entry
- Appointment scheduling
- Documentation and reporting
- System documentation
- Proficiency in type software
- Software CRM system expert
- Multitasking Abilities
- Advanced Excel proficiency
- MS word, excel, and outlook
Timeline
Work Control Center Specialist 2
Sheppard Pratt Hospital
01.2021 - Current
Assistant Manager
CVS Pharmacy
12.2013 - 12.2020
Northeast Highschool