Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bobbi Waller

Greensburg,PA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Driver

Door Dash
10.2023 - Current
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.

Front End Supervisor

Ross Dress For Less
02.2022 - 04.2022
    • Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems
    • Assist in training all cashiers in all front-end policies, including training new cashiers on POS system and cross-training other associates
    • Facilitate all of the training for new team members through demonstration, hands on experience and frequent observation.
    • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
    • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.

Pharmacy Benefit Manager

CVS Caremark/SilverScript PDP
09.2019 - 08.2021
    • Primary duties and responsibilities were following up by phone and or emails with the specialist pharmacist on the status of shipped medication to patient and notifying the patient and or doctors office of status
    • Quickly building rapport and responding to plan participants in a compassionate manner via phone and email
    • Customizing your customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
    • Handling confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws
    • Maintaining and documenting complete and accurate call and case notes during calls and after.
    • Delivered high-quality customer service through prompt resolution of inquiries from members, providers, or other parties involved in the delivery of pharmacy benefits services.

Education

psychology -

Westmoreland County Community College
Youngwood, PA
08.2012

High School Diploma -

Penn Trafford High School
Greensburg, PA
05.1985

Skills

    • Excellent customer service skills
    • Goal-oriented
    • Customer relations
    • Detail-oriented
    • Merchandising
    • Strategic thinker
    • Opening and closing procedures
      • Store displays
      • Customer-oriented
      • Customer Service
      • Retail Management
      • Human Resources
      • Interior Design

Timeline

Driver

Door Dash
10.2023 - Current

Front End Supervisor

Ross Dress For Less
02.2022 - 04.2022

Pharmacy Benefit Manager

CVS Caremark/SilverScript PDP
09.2019 - 08.2021

psychology -

Westmoreland County Community College

High School Diploma -

Penn Trafford High School

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Bobbi Waller