Bobbie Aron

Performs moderately complex operations support duties and processing assistance to underwriting, producers and customers by handling a variety of tasks that support quotes, new business, renewals and policy changes for Commercial Lines business.

• Provide operations support, including processing of new and renewal transactions and policy updates
• Use problem-solving skills and best judgment to work with internal business units to resolve problems and provide insight about service

• Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
• Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
• Confirmed quality control standards were met for all eyewear and contact lenses.
• Verified and updated patient records promptly to guarantee accurate prescription information.
• Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
• Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
• Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
• Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
• Adjusted and repaired new and previously purchased frames to satisfy customer demands.
• Educated clients about how to adapt to, wear, and care for eyeglasses.

• Taught children importance of patience and understanding.
• Led age-appropriate activities incorporating music, movement and stories.
• Helped with creation of age-appropriate activities to keep children positively engaged.
• Supervised free play and other activities to keep children safe.