Corey Brown
Charlotte,NC
Summary
Results-driven professional for exceptional productivity and efficiency in task execution. Demonstrates expertise in data analysis, process improvement, and project management, utilizing critical thinking and communication skills to deliver impactful solutions. Aimed at driving organizational success in dynamic business environments.
Overview
7
7
years of professional experience
Work History
Business Analyst
Complete Business Solutions (Armanino)
02.2023 - 01.2025
- Outlined project scope, objectives and deliverables through comprehensive functional specifications documents.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Worked closely with cross-functional teams to guarantee successful project delivery.
- Pinpointed pain points requiring development, aiding executives in implementing essential updates.
Customer Service Representative
Allstate
03.2021 - 02.2023
- Recorded customer communications in CRM for streamlined resolutions.
- Guided customers in setting up structured payment plans for overdue accounts.
- Delivered exceptional service to both new and returning customers by addressing their concerns promptly.
- Implemented comprehensive onboarding programs to ensure new hires are well-versed in company procedures.
Quality Assurance Analyst
Charlotte Metro Bank
04.2020 - 03.2021
- Verified that all loan approvals complied with established criteria and final recommendations.
- Assessed AUS findings, credit, liabilities, income, asset documentation with web-based systems.
- Examined red flags, potential fraudulent findings, and signature irregularities.
- Conducted comprehensive audit summary highlighting loan details, defects, and compliance concerns.
Communications Coordinator
Livingstone College Athletics Program
04.2018 - 05.2020
- Developed strategies for effective communication outreach, enhancing community engagement.
- Employed a variety of software tools including Microsoft Word, InDesign, Photoshop, Illustrator, Survey Monkey and Canva for material production.
- Curated and coordinated all newsletter content to guarantee captivating storytelling.
- Spearheaded digital campaigns across website and social channels, leveraging trends to optimize engagement.
Retail Customer Service Associate
FEDEX
04.2019 - 03.2020
- Demonstrated consultative behaviors in a retail environment to understand each customer's individualized need.
- Provided customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services.
- Ensured all customer problems are resolved quickly and to the satisfaction of the customer.
- Assembled parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
Education
Bachelors - Business Admin, Business Management
Livingstone College
Salisbury, NC05.2020
HIGH SCHOOL DIPLOMA -
Cleveland High School
Clayton, NC06.2016
Skills
- Efficient and Detail-Oriented
- Requirements gathering
- Creative Problem-Solving
- Order and Refund Processing
- Salesforce
- Data Entry
- CRM software
- ERP
- Microsoft Office
- Data Analysis
Timeline
Business Analyst
Complete Business Solutions (Armanino)
02.2023 - 01.2025
Customer Service Representative
Allstate
03.2021 - 02.2023
Quality Assurance Analyst
Charlotte Metro Bank
04.2020 - 03.2021
Retail Customer Service Associate
FEDEX
04.2019 - 03.2020
Communications Coordinator
Livingstone College Athletics Program
04.2018 - 05.2020
Bachelors - Business Admin, Business Management
Livingstone College
HIGH SCHOOL DIPLOMA -
Cleveland High School