Bobbie Ludlum
Laurinburg
Summary
Results-driven supervisor with expertise in staff supervision, operational efficiency, and process improvement. Proven track record in material scheduling, safety and quality compliance, ensuring high productivity and team collaboration.
Overview
9
9
years of professional experience
Work History
Supervisor of Materials Planning
Wyman-Gordon
Dillon
03.2026 - Current
- Supervised daily operations and ensured adherence to safety protocols.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Identified opportunities for process improvements, leading to cost reductions.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Coordinated workflow among team members to optimize production efficiency.
- Trained new employees on operational procedures.
- Facilitated communication between departments to enhance collaboration.
- Evaluated employee performance and provided constructive feedback regularly.
- Collaborated with other departments to coordinate workflow processes between teams.
- Created new strategies for improving standards within the organization.
Supervisor of Shipping and Receiving
Wyman-Gordon
Dillon
08.2024 - 03.2026
- Oversaw daily shipping and receiving operations for high-volume production environment.
- Trained staff on safety protocols and proper handling of materials and equipment.
- Implemented efficient warehouse layout to optimize space utilization and workflow.
- Collaborated with team members to improve processes and increase operational efficiency.
- Managed the shipping of all outgoing orders, ensuring accuracy in product quantity, quality and condition.
- Ensured that all customer orders were processed correctly and shipped on time.
- Organized storage areas within the warehouse for easy access to products when needed.
- Assisted in resolving any customer complaints regarding lost or damaged goods during transit.
- Trained new staff members in proper packing techniques for fragile items.
- Performed regular audits on inventory levels to ensure accuracy of records.
- Implemented strategies for improving efficiency throughout the shipping process.
- Conducted periodic reviews of existing procedures in place to suggest modifications where necessary.
- Resolved any issues or disputes related to shipments promptly and professionally.
- Prepared inventory for shipment by attaching tags and labels.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Restructured warehouse picking locations to achieve maximum employee productivity.
- Identified opportunities to reduce cost and improve productivity.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Consistently met company and department objectives within budget and time constraints.
- Supervised a team of warehouse workers to ensure efficient workflow and timely completion of tasks.
- Participated in candidate interviews by evaluating qualifications, assessing role fit, and providing structured feedback to support informed hiring decisions
Master Scheduler
Wyman-Gordon
Dillon
11.2023 - 03.2026
- Developed and maintained production schedules to optimize resource allocation.
- Collaborated with cross-functional teams to align project timelines.
- Communicated schedule changes effectively to all relevant management.
- Analyzed potential scheduling conflicts and proposed solutions proactively.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Participated in weekly review meetings with cross-functional teams to discuss any issues impacting production timelines.
- Trained employees on work standards and company procedures.
- Maintained accurate records of production activities including labor and cycle times.
- Identified areas of improvement in the scheduling process by analyzing past trends and data.
- Analyzed capacity constraints and identified potential solutions to improve on-time delivery.
- Monitored employee work to ensure timelines and goals were met.
- Evaluated existing processes for accuracy and efficiency; recommended improvements where applicable.
- Worked closely with the Quality Assurance team to resolve supplier nonconformance issues that impacted production timelines.
- Coordinated with warehouse staff regarding finished product shipments and delivery dates.
- Developed and maintained master production schedules to optimize plant performance.
- Collaborated with engineering and manufacturing teams to increase efficiency.
- Facilitated daily production meetings with operations personnel to ensure alignment with master schedule.
- Served as a liaison between sales, engineering, quality assurance, and manufacturing, for effective communication throughout the facility.
- Assisted in developing new methods of tracking critical data points.
- Assisted staff members with tasks to maintain proper workflows.
- Managed movement of materials and product through production.
- Used daily system logs to document production information, discussing issues with management.
- Scheduled space or equipment for special programs, meetings and conferences.
Sales Support Administrator
Wyman-Gordon
Dillon
10.2022 - 11.2023
- Managed customer inquiries and provided accurate product information.
- Coordinated sales orders and ensured timely processing and fulfillment.
- Maintained customer databases and updated records for accuracy.
- Facilitated communication between departments to streamline operations.
- Provided excellent customer service to ensure client satisfaction.
- Performed data entry tasks such as entering new customer information into the system or updating existing accounts as needed.
- Researched and resolved customer inquiries related to product orders, pricing, delivery and returns.
- Processed customer orders accurately within established timelines.
- Maintained accurate records of all customer interactions.
- Created reports for upper management review.
- Managed incoming calls from customers regarding product availability, order status and other inquiries.
- Responded promptly to customer inquiries through various communication channels.
- Consulted with managers to resolve problems relating to customer concerns.
- Researched and prepared reports required by senior management.
Customer Service Coordinator
Coastal Aluminum Manufacturing
Laurinburg
02.2017 - 10.2022
- Delivered efficient issue resolution and responsive support for customer accounts exceeding 5,000,000 in yearly revenue..
- Collaborated with production teams to meet customer specifications.
- Organized team meetings to discuss workflow improvements regularly.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Consulted with customers regarding needs and addressed concerns.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Provided customer service assistance to customers via phone and email.
- Developed relationships with customers to ensure satisfaction.
- Ensured that all customer inquiries were responded to in a timely manner.
- Analyzed customer feedback to identify areas for improvement in products and services.
- Maintained accurate records of customer interactions and transactions.
- Provided training for new employees on company policies and procedures related to customer service.
- Communicated regularly with other teams across the organization regarding any changes or updates in regards to client accounts or services offered.
- Monitored documentation procedures to maintain consistent policies and current records.
- Tracked orders from placement through delivery and follow-up as needed.
- Collaborated with leadership teams to evaluate previous actions and adjust procedures for handling future issues.
- Assisted in the development of quality assurance standards for customer service operations.
- Collaborated with other departments to resolve complex customer issues quickly.
- Developed and implemented strategies retain customers and drive loyalty.
- Utilized various software applications such as CRM systems for tracking purposes.
- Performed data entry tasks related to customer accounts and order processing.
- Supervised and motivated team to maximize business performance.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with making payments.
- Evaluated and authorized returns or exchanges.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Explained benefits, features, and recommendations to maximize client retention.
- Led team engagement to assist cross-functional departments and achieve goals.
- Conducted research and reviewed findings to solve customer issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Promoted available products and services to customers during service, account management and order calls.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Assisted customers with price checks and addressing other inquiries.
- Mentored junior team members and managed employee relationships.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Education
High School Diploma -
Johnson County High School
Mountain City06-1996
Skills
- Staff supervision
- Operational efficiency
- Process improvement
- Material scheduling
- Safety compliance
- Team collaboration
Timeline
Supervisor of Materials Planning
Wyman-Gordon
03.2026 - Current
Supervisor of Shipping and Receiving
Wyman-Gordon
08.2024 - 03.2026
Master Scheduler
Wyman-Gordon
11.2023 - 03.2026
Sales Support Administrator
Wyman-Gordon
10.2022 - 11.2023
Customer Service Coordinator
Coastal Aluminum Manufacturing
02.2017 - 10.2022
High School Diploma -
Johnson County High School