Bobbie McCown
Batavia,Ohio
Summary
Dynamic manager with a proven track record at Great Clips Salon, excelling in team leadership and customer service. Enhanced employee engagement through effective training and development programs, resulting in improved performance. Skilled in inventory management and decision-making, fostering a high-performing culture that prioritizes collaboration and continuous improvement.
Overview
29
29
years of professional experience
Work History
Manager
Great Clips Salon
Mount Orab, OH
10.2024 - 06.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Cosmetology Instructor
Aveda Institute
West Chester, OH
04.2024 - 10.2024
- Ensured compliance with state regulations governing cosmetology instruction while maintaining a safe, clean learning environment at all times.
- Planned both theory and practical lessons for students.
- Enhanced students'' practical skills by demonstrating and explaining various cosmetology techniques.
- Established strong rapport with students, fostering an open and inclusive learning atmosphere.
- Adapted instructional methods based on individual student needs or learning styles, resulting in greater success and satisfaction among the student body.
- Implemented hands-on learning experiences through practical demonstrations, resulting in increased student engagement and retention of material.
- Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
Manager/General Manager
Great Clips Salon
Multiple Locations (Cincinnati Area)
09.1996 - 04.2024
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Clermont Northeastern
Batavia, Ohio05-1990
Cosmetology
Live Oaks
Milford, Ohio01-1990
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Goal setting
- Schedule preparation
- Budget control
- Clear communication
- Work prioritization
- Recruiting and interviewing
- Inventory management
Timeline
Manager
Great Clips Salon
10.2024 - 06.2025
Cosmetology Instructor
Aveda Institute
04.2024 - 10.2024
Manager/General Manager
Great Clips Salon
09.1996 - 04.2024
High School Diploma -
Clermont Northeastern
Cosmetology
Live Oaks