Bobbie OMalley
West Palm Beach
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Publix
West Palm Beach
09.2023 - 07.2024
- Assisted customers with inquiries and product information effectively.
- Managed transactions accurately at the checkout counter.
- Addressed and resolved customer complaints professionally.
Store Manager
Extra Space Storage
West Palm Beach
03.2017 - 07.2023
- Supervised daily operations and maintained store standards for customer satisfaction.
- Trained and mentored staff to enhance service and operational efficiency.
- Managed inventory and ensured accurate stock levels through regular audits.
- Coordinated facility maintenance to uphold safety standards and cleanliness.
- Addressed customer inquiries and resolved issues promptly for positive experiences.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
Customer Service Manager
Lowes Home Improvment
West Palm Beach
09.2009 - 03.2017
- Oversaw daily operations of customer service team to ensure quality support.
- Trained and mentored staff on customer interaction best practices and company policies.
- Developed training materials to enhance staff knowledge and service effectiveness.
- Managed scheduling and workload distribution for optimal team performance.
- Facilitated regular team meetings to discuss challenges, updates, and strategies for success.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Monitored staff performance to ensure adherence to customer service standards.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Evaluated employee job performance and motivated staff to improve productivity.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Teacher
Southwide Academy
West Palm Beach
08.2006 - 06.2009
- Developed engaging lesson plans for diverse student needs and learning styles.
- Implemented classroom management strategies to foster a positive learning environment.
- Collaborated with colleagues to create interdisciplinary projects and curriculum enhancements.
- Organized parent-teacher conferences to discuss student performance and engagement.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Education
Some College (No Degree) - Elementary Education
Massillon Baptist College
Massillon, OHSkills
- Customer service
- Conflict resolution
- Point of sale
- Inventory management
- Employee training
- Team leadership
- Communication skills
- Problem solving
- Time management
- Administrative support
- Banking operations support
Timeline
Customer Service Representative
Publix
09.2023 - 07.2024
Store Manager
Extra Space Storage
03.2017 - 07.2023
Customer Service Manager
Lowes Home Improvment
09.2009 - 03.2017
Teacher
Southwide Academy
08.2006 - 06.2009
Some College (No Degree) - Elementary Education
Massillon Baptist College