Bobbie Prater
Customer Service Specialist
Lancaster,PA
Summary
Dynamic service professional with a proven track record at Bobby Rahal Lexus, excelling in customer service and problem-solving. Known for enhancing customer satisfaction through effective communication and critical thinking. Adept at using CRM software to streamline operations while fostering long-term client relationships and resolving issues with empathy and professionalism.
Overview
9
9
years of professional experience
Work History
Service Administrator
Bobby Rahal Lexus
06.2024 - 12.2024
- Monitored service performance metrics, identifying areas for improvement and recommending solutions.
- Provided exceptional support to clients, maintaining professionalism and empathy during all interactions.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
Service Advisor
Bobby Rahal Lexus
07.2023 - 03.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Service Assistant
Bobby Rahal Lexus
05.2022 - 07.2023
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Conducted regular inventory checks and restocked items as needed, ensuring product availability for customers.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
Appointment Scheduler
Bobby Rahal Lexus
05.2021 - 05.2022
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Handled complaints and questions, and re-directed calls to other team members.
- Sustained accurate record-keeping of all scheduled appointments using CRM software, ensuring easy access to pertinent information for all team members.
Customer Service Representative
Springs Window Fashions
02.2016 - 05.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Science - Marketing
Central Penn College
Summerdale, United States 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Call center experience
Critical thinking
Follow-up skills
CRM software proficiency
De-escalation techniques
Timeline
Service Administrator
Bobby Rahal Lexus
06.2024 - 12.2024
Service Advisor
Bobby Rahal Lexus
07.2023 - 03.2024
Service Assistant
Bobby Rahal Lexus
05.2022 - 07.2023
Appointment Scheduler
Bobby Rahal Lexus
05.2021 - 05.2022
Customer Service Representative
Springs Window Fashions
02.2016 - 05.2020
Associate of Science - Marketing
Central Penn College
05.2001 -