Bobbie Rodriguez-Gomez
San Jose,CA
Summary
Experienced Senior Account Manager with 9 years of expertise in driving exceptional results. Skilled in leadership, efficiency, and fostering strong relationships with clients and colleagues. Committed to innovation and accountability, I consistently deliver success for both clients and my organization.
Overview
15
15
years of professional experience
Work History
Senior Account Manager
Trescal Inc.
06.2015 - Current
- Managed key account relationships, ensuring customer loyalty and retention
- Conducted regular meetings with clients to review performance metrics, progress, and future goals
- Resolved client issues in a timely manner while maintaining excellent customer service standards
- Provided ongoing training and support to junior team members on sales techniques and processes
- Created customized reports for clients outlining performance metrics
- Collaborated with internal departments such as marketing, operations, finance to ensure successful execution of projects
- Gathered feedback from clients regarding product quality and overall satisfaction levels
- Prepared monthly reports summarizing account activities for upper management review
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals
Production Assistant
LunaGraphica
02.2013 - 06.2015
- Maintained accurate records of design projects from start to finish
- Managed a database of graphic assets for easy access by team members
- Produced high-quality images for use in various media outlets
- Coordinated with vendors on production processes such as printing or embroidery
- Performed color corrections on photographs using Photoshop tools
- Scanned physical documents into digital formats for archiving purposes
- Organized files into folders within shared drives for accessibility
- Maintained company archive of collateral, previous project images or photos
- Prepared instructions and guidance for workers assembling final layouts for printing
Cashier/Stocking Associate
Orchard Supply Hardware
06.2013 - 07.2014
- Recommend, select and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Receive and process cash or credit payment
- Receive and count stock items
- Unpack items to be stocked on shelves or in stockroom
Cashier/Stocking Associate
Orchard Supply Hardware
06.2009 - 06.2013
- Recommend, select and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Receive and process cash or credit payment
- Receive and count stock items
- Unpack items to be stocked on shelves or in stockroom
Education
Associate of Arts - Graphic Design
Brooks College
Santa Clara, CA02.2008
High School Diploma -
Adrian Wilcox High School
Santa Clara, CA06.2004
Skills
- Scheduling
- Database Management
- Inventory Understanding
- Customer Relations
Timeline
Senior Account Manager
Trescal Inc.
06.2015 - Current
Cashier/Stocking Associate
Orchard Supply Hardware
06.2013 - 07.2014
Production Assistant
LunaGraphica
02.2013 - 06.2015
Cashier/Stocking Associate
Orchard Supply Hardware
06.2009 - 06.2013
High School Diploma -
Adrian Wilcox High School
Associate of Arts - Graphic Design
Brooks College
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