Bobbie Sherrod

• Answered customer telephone calls promptly to avoid on-hold wait times. Taking inbound calls for Duke Energy Company
• Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
• Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
• Built rapport with clients through active listening, empathy, and understanding of their individual needs. helping customers start new electronic services stop serving transfer services setup installment payment plans also setup extension on services discus any billi concerns in question ,no longer work for the company lost there contract with Duke Energy.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Taking inbound calls for Blur Cross Blue Shield addressed customers concerns or any issues or problems or questions concerns there health care providers also Answering questions any provider may have or looking up benefits in eligible for coverage checking
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• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Outbound call trying to resolve pass due account issues that need to help customer bring there account up today a very high call volume

• Collaborated with sales team to address credit concerns, improving relationships between the company and its clients.
• Collaborated on collection and dispute resolution issues.
• Maintained accurate records of all collection activities, ensuring compliance with company policies and industry regulations.
• Identified and discussed with management opportunities for improvements to procedures and internal controls.

Taking inbound calls for United Parcel Service tracking package set up pickup very high call volume