Overview
Work History
Education
Skills
Work Availability
Timeline
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Bobbie Strong

Lexington,KY

Overview

14
14
years of professional experience

Work History

Disability

SSI
Lexington, KY
11.2015 - 02.2023
  • I was diagnosed with stage 4 breast cancer in October of 2015
  • With doing chemo and radiation it was the best option for me to be a stay at home mom

Collections Specialist

Green Tree
Lexington, KY
05.2013 - 02.2015
  • Created and implemented strategies to reduce delinquency rates, improve customer service and increase collections.
  • Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
  • Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
  • Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
  • Researched customer disputes regarding billing errors or incorrect charges; resolved discrepancies with internal departments as needed.
  • Developed relationships with debtors to encourage timely payments while providing excellent customer service.

CSR, Admin assistant

Keystone Automotive
Lexington, KY
01.2009 - 05.2013
  • Resolved problems, improved operations and provided exceptional service.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.
  • Proven ability to learn quickly and adapt to new situations.
  • Identified issues, analyzed information and provided solutions to problems.

Education

High School Diploma -

Bryan Station High School
Lexington, KY

High School Diploma -

American Home School
Lansing IL
10.2006

Some College (No Degree) -

BCTC
Lexington KY

Skills

  • Data Collection
  • Administrative Support
  • Technical Support
  • Time Management
  • Written and Verbal Communication
  • Complaint resolution
  • Administrative support
  • Multi-line phone talent
  • CRM
  • Training development aptitude
  • Account management
  • Professional telephone demeanor

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Disability

SSI
11.2015 - 02.2023

Collections Specialist

Green Tree
05.2013 - 02.2015

CSR, Admin assistant

Keystone Automotive
01.2009 - 05.2013

High School Diploma -

Bryan Station High School

High School Diploma -

American Home School

Some College (No Degree) -

BCTC

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Bobbie Strong