Bobbie Strong
Lexington,KY
Overview
14
14
years of professional experience
Work History
Disability
SSI
Lexington, KY
11.2015 - 02.2023
- I was diagnosed with stage 4 breast cancer in October of 2015
- With doing chemo and radiation it was the best option for me to be a stay at home mom
Collections Specialist
Green Tree
Lexington, KY
05.2013 - 02.2015
- Created and implemented strategies to reduce delinquency rates, improve customer service and increase collections.
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
- Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
- Researched customer disputes regarding billing errors or incorrect charges; resolved discrepancies with internal departments as needed.
- Developed relationships with debtors to encourage timely payments while providing excellent customer service.
CSR, Admin assistant
Keystone Automotive
Lexington, KY
01.2009 - 05.2013
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
Education
High School Diploma -
Bryan Station High School
Lexington, KYHigh School Diploma -
American Home School
Lansing IL10.2006
Some College (No Degree) -
BCTC
Lexington KYSkills
- Data Collection
- Administrative Support
- Technical Support
- Time Management
- Written and Verbal Communication
- Complaint resolution
- Administrative support
- Multi-line phone talent
- CRM
- Training development aptitude
- Account management
- Professional telephone demeanor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Disability
SSI
11.2015 - 02.2023
Collections Specialist
Green Tree
05.2013 - 02.2015
CSR, Admin assistant
Keystone Automotive
01.2009 - 05.2013
High School Diploma -
Bryan Station High School
High School Diploma -
American Home School
Some College (No Degree) -
BCTC