Bobbie Sue Martinez
Cheyenne,WY
Summary
Committed and motivated individual with exceptional customer service and decision-making skills. Excel in a team environment and team player with the ability to communicate in these atmospheres. A strong work ethic and professional demeanor, great initiative as well as being proficient and the ability to quickly learn new procedures and take ownership of diverse projects.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Primary Care Coordinator
Beltone Hearing
Cheyenne, Wyoming
08.2023 - Current
- Answer telephones, secure messages and chat messages, greeting patients, replying to messages to appropriate staff inside or outside the clinic, schedule appointments, interpreting and verify provider orders in accordance with Beltone scheduling guidelines.
- Serve as a subject matter expert for all mandated administrative support programs. While providing training to entry-level personnel functional responsibilities and operations of our office and organization.
- Utilize various complex systems to cross reference and search for information and identify/analyze the underlying cause of the problems and provide actions for creating resolution.
- Collaborate and communicate with a wide range of medical clinicians across multiple locations to accomplish team goal setting to ensure medical care to patients is met.
- Ability to independently set priorities and organize work to meet deadlines, manage programs and the functions of the organization, ensuring compliance with established processes, policies, and regulations while resolving patient concerns.
- Tactfully communicate electronically, by phone, in person, and in writing, with internal and external customers.
- Advanced knowledge of the technical health care process including scheduling across multiple clinics to coordinate care delivery and/or care in the community models and patient health care portals as it relates to access to care.
- Performs duties utilizing numerous advanced patient systems in support of multiple clinics involved in an interprofessional coordinated care delivery model.
- Advanced knowledge of policies and procedures associated with administrative functions to include appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability and the ability to collaborate with medical staff to accomplish team goals
- Advanced knowledge of medical terminology required to communicate with clinicians and other staff members.
- Submit claims to insurance and find resolutions for any denials.
- Ability to work independently or within a group to ensure production needs are met.
- (Full-time 40hrs)
Parts and Service Supervisor
Illinois Tool Works
Lockport, Illinios
10.2004 - 05.2023
- Communicate effectively with internal and external customers via electronic platforms, telephone, in person, and in writing.
- Maintain accurate and up-to-date administrative and financial business records.
- Implemented new procedures that improved efficiency and streamlined daily operations.
- Answer, manage, and respond to high-volume telephone and email inquiries across multiple customer platforms.
- Effective use of multiple customer platforms
- Coordinate shipments and logistics with various transportation carriers to ensure timely delivery.
- Maintain and enforce OSHA standards to promote a safe and compliant work environment.
- Successfully leads teams to exceed performance goals while maintaining high customer service satisfaction scores.
- Prepare and maintain daily, weekly, and monthly operational reports.
- Review and monitor production requirements to ensure on-time fulfillment of products and services.
- Knowledge of Teams and Zoom, Microsoft Office, Word and Excel
- Verification of employees’ daily and weekly payroll
- (Full-time 50hrs)
Education
Associate of Applied Science - Health Information Technology Management
Laramie County Community College
Cheyenne, WY02.2026
High School Diploma -
Lincoln-Way High School
New Lenox, IL06.1988
Skills
- Organized/Attention to detail
- Customer Service
- Self-Motivated
- Result-Oriented
- Excellent Interpersonal and Communication Skills
- Team Player
- Dependable
- Medical Terminology
- Empathy/Patience
- Microsoft Office / Word / Excel
- Sycle Software
- Use of multiple customer portals
Certification
Telehealth Coordinator Certificate
Credit Diploma - Medical Office Essentials
Certificate of Completion - Medical Clams Coding AssociateC
Timeline
Primary Care Coordinator
Beltone Hearing
08.2023 - Current
Parts and Service Supervisor
Illinois Tool Works
10.2004 - 05.2023
Associate of Applied Science - Health Information Technology Management
Laramie County Community College
High School Diploma -
Lincoln-Way High School