Open To Work
Bobbie Jo Cortinas
Valley Cleaning LLC
Harlingen,TX
Work Preference
Desired Job Title
Operations AssistantCustomer Service RepresentativePersonal Care AssistantStore Manager
Work Type
Full Time
Location Preference
Remote
Important To Me
Work-life balanceFlexible work hoursWork from home optionHealthcare benefitsPaid sick leavePaid time off
2
Languages
14
years of professional experience
Results-oriented Operations Assistant experienced in workflow optimization and customer relations. Achieved enhancements in service delivery and operational efficiency through effective process improvements and strong communication skills. Focused on elevating customer experiences and supporting organizational objectives.
Work History
Operations Assistant
2 Years 8 Months- Coordinated daily operations to ensure efficient workflow and high-quality service delivery.
- Streamlined inventory management processes, reducing supply delays and improving service readiness.
- Assisted in scheduling and dispatching cleaning crews to optimize resource allocation.
- Developed training materials for new employees, enhancing onboarding efficiency and consistency.
- Monitored compliance with safety regulations, fostering a secure work environment for staff and clients.
- Implemented feedback mechanisms to improve customer satisfaction and service performance metrics.
- Collaborated with team members to identify process improvements, increasing operational efficiency by refining procedures.
- Maintained accurate records of service requests and job completions, ensuring accountability and transparency in operations.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted operations manager with planning of routine operations and special projects.
Customer Service Representative
2 Years 9 Months- Managed customer inquiries and resolved issues through effective communication and problem-solving techniques.
- Trained and mentored new team members on customer service protocols and best practices.
- Implemented process improvements to enhance operational efficiency and customer satisfaction.
- Analyzed customer feedback to identify trends and recommend service enhancements.
- Oversaw workflow processes to ensure adherence to company standards and policies.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Improved resolution time with effective problem-solving for customer complaints.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Personal Care Assistant
3 Years 4 Months- Administered medications and monitored patient health, documenting changes in condition.
- Developed individualized care plans in collaboration with healthcare professionals and family members.
- Provided daily personal care and assistance to clients, ensuring comfort and dignity.
- Assisted clients with mobility and physical activities, promoting independence and safety.
- Implemented strategies to enhance client engagement and improve overall well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
Store Manager
3 Years 2 Months- Supervised daily operations, ensuring efficient workflow and high-quality customer service.
- Implemented inventory management strategies, reducing stock discrepancies and optimizing supply levels.
- Analyzed sales data to identify trends, adjusting merchandising strategies to boost revenue.
- Developed training programs for new staff, enhancing team performance and service standards.
- Coordinated marketing initiatives, increasing brand visibility and attracting new customers.
- Managed payroll and scheduling systems, ensuring optimal staffing levels during peak hours.
- Resolved customer complaints swiftly, maintaining high satisfaction rates and loyalty.
- Conducted regular performance evaluations, providing feedback to drive team development and engagement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma
Skills
Inventory management
Workflow optimization
Procurement coordination
Operational logistics
Project planning
Documentation and reporting
Recordkeeping
Efficiency improvement
Customer support
Strong problem solver
Multitasking Abilities
Work prioritization
Attention to detail
Positive attitude
Professional and friendly
Relationship building
Active listening
Professional and mature
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Assistant
Valley Cleaning LLC
12.2023 - CurrentRead More
Customer Service Representative
Advanced Call Center Technologies LLC
10.2020 - 07.2023Read More
Personal Care Assistant
United Home Health Care
01.2016 - 05.2019Read More
Store Manager
Eds Kwik Stop
02.2012 - 04.2015Read More
Irra Inc
High School Diploma
Read More