Bobbie Jo Menard
Lake Charles,United States
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Determined, self motivated, with success boosting productivity, and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Owner/Operator
ERRANDS2MOVE, LLC
Lake Charles, LA
08.2018 - Current
- Managed day-to-day business operations assisting over 100 customers daily on phone and in person.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Conducted target market research to scope out industry competition and identify advantageous trends.
Data Collection Specialist & Mentor
Crossmark INC.
Plano, TX
04.2010 - 03.2020
- Leveraged talents in data analysis to uncover key insights and visualize data.
- Gathered and submitted observational information in addition to required data points.
- Added documents to file records and created new records to support filing needs.
- Verified accuracy of computer system information by updating MC55 data data.
- Accurately handled data entry for up to 50 clients into company-based software.
- Conducted surveys and documented all responses.
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
Golf Course Pro Shop
Mallard Cove Golf Course
Lake Charles, LA
06.2018 - 10.2019
- Developed campaigns to increase public awareness of company and engage hundreds of customers daily from all over world.
- Produced and distributed internal and external communications.
- Prepared weekly marketing statistics and flow charts to track daily actions using multiple software's.
- Identified issues, analyzed information and provided solutions to problems
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
- Increased customer satisfaction by resolving issues
Assistant Store Owner
Menard Electronics Southwest La
Lake Charles, LA
06.2011 - 01.2018
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Created and implemented standard operating procedures for records handling.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with 100's of vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Accounts Receivable
- Accounts Payable
- Receiving, Shipping and Warehouse.
Waitress, Cashier, Night Manager
Vegas Magic Restaurant & Casino
Lake Charles, LA
09.2005 - 04.2010
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered questions about store policies and addressed customer concerns.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used cash registers and credit card machines to cash out customers.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
Education
Certification In CPR & Dental Assistant Certificat - Dental Assistants
Oak Park Dental School
Lakes Charles11.2015
Associate Degree in Office Systems - & Business Management
Sowela Technical Community College
Lake Charles, LA 08.2008 - 05.2010
Skills
- Intuit QuickBooks
- Executive Leadership
- Vendor Negotiations
- Business Consulting
- Accounts Payable and Accounts Receivable
- Google AdWords
- Inventory Optimization
- Corporate Strategy and Development
- Innovative and Visionary
- Website Creation
- Balanced Work Ethic
- Management Team Leadership
Websites
Timeline
Owner/Operator
ERRANDS2MOVE, LLC
08.2018 - Current
Golf Course Pro Shop
Mallard Cove Golf Course
06.2018 - 10.2019
Assistant Store Owner
Menard Electronics Southwest La
06.2011 - 01.2018
Data Collection Specialist & Mentor
Crossmark INC.
04.2010 - 03.2020
Associate Degree in Office Systems - & Business Management
Sowela Technical Community College
08.2008 - 05.2010
Waitress, Cashier, Night Manager
Vegas Magic Restaurant & Casino
09.2005 - 04.2010
Certification In CPR & Dental Assistant Certificat - Dental Assistants
Oak Park Dental School
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