BobbiJo Brown
276 Valley View Dr., Lenore,ID
Summary
Outgoing and professional, solid team player with upbeat, positive attitude and proven skill in establishing rapport. I have experience working with the public and enjoy it. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, and cultivating partnerships. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Thorough administrative team member with demonstrated skills in communication, organization and recordkeeping. Bringing high integrity and current Idaho Notary Commission. Dedicated to supporting business, agency and private legal transactions as an impartial and sound witness. Proven skills in spotting signs of coercion or fraud before notarizing documents.
Overview
12
12
years of professional experience
Work History
Client Relationship Consultant
USBankLocations
Orofino, ID
05.2023 - Current
- Help customers open accounts, make deposits, update information and carry out range of routine actions.
- Collaborated with other departments within the organization to ensure that customer requests were addressed efficiently.
- Assisted in developing strategies for enhancing customer acquisition, retention, loyalty and profitability.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Volunteer Service Coordinator
IDOC - Orofino
Orofino, IDd
04.2023 - Current
- Developed and maintained relationships with staff, current volunteers and potential volunteers.
- Organized weekly religious services within the prison.
- Advised inmates on moral questions or dilemmas they may be facing in their lives.
- Encouraged positive behavior changes through education about religion and spirituality.
- Supervised volunteers assisting with religious programming inside the facility.
- Promoted understanding between different faiths within the prison population.
- Participated in fundraising to support the American Legion.
- Administered communion, baptisms and other religious rites.
MSR1
P1FCU
Orofino, ID
01.2022 - 04.2023
- Greet and assist customers with professional, knowledgeable support for diverse banking needs.
- Answer questions and solve problems by listening to the members requests and needs.
- Handle cash transactions, balance cash drawers, perform loan payments, issue cashier's checks, money orders, gift cards & travel cards.
- Help members set up on-line banking, resolve account problems and navigate internal systems to handle routine needs.
- Assist members in opening or closing CD's, adding & removing joint members & beneficiary's.
- Maintain confidentiality of bank records and client information.
- Reconcile cash and checks against computer records at end of shift.
Escrow Officer
Clearwater County Land and Title Company
Orofino, Idaho
05.2021 - 12.2021
- Work with customers, realty professionals and lender representatives to complete smooth and efficient process.
- Complied with purchase contract terms and conditions, prepared accurate settlement statements and complied with state and federal laws governing escrow transactions.
- Spent ample time with each applicant to break down complex information into terms that easy to understand.
- Oversaw complete real estate closing process and adhered to all related process guidelines, company standards and title requirements.
- Reviewed documents for accuracy and verified funds.
- Prepared closing documents with care to eliminate errors or delays in processes.
- Reviewed contracts, commitments and orders to prepare for closing and assembled documents to prepare files and facilitate smooth final transactions.
Member Service Specialist
Clarity Credit Union
Middleton, Idaho
03.2018 - 04.2021
- In my position as a Member Service Specialist with Clarity Credit Union, I assisted members with their financial needs to help them reach their goals.
- Maintained high levels of professionalism while improving service quality and increased sales by developing a strong knowledge of the company's products and educating the members on the benefits of adding these products to their loans and credit cards.
- Interview and listen to members' wants and needs to help them achieve their financial and credit goals.
- Evaluate creditworthiness by processing applications and documentation.
- Execute loan origination process, including ordering credit reports, appraisals, and preliminary title reports.
- Review members' credit report to get a full picture of their financial situation to offer the member a better financial solution than they had even originally requested.
- Maintain an adequate cash drawer, while buying and selling cash to the vault.
- Pay attention to details when auditing membership and loan applications
Supervisor
Canyon County Recorder and Passports
Caldwell, Idaho
05.2013 - 02.2018
- As the Supervisor of the Recorders & Passports office my duties are but not limited to the recording & preserving of all documents relating to real property however, we record multiple types of documents. Regarding the Passports my main duty is to be the eyes and ears for Homeland Security, making certain customers have all required information filled out correctly and that they have all required documentation.
- Educated myself on each of the documents and what they are achieving, as well as on the different Idaho Statues that relate to these documents and the office
- Able to train my entire staff so that they also have all the information they need to do their job well.
- Established and enforced clear goals to keep employees working collaboratively.
- Realigned workflows with changing business demands by evaluating processes and employee strengths.
- Accept applications for both county alcohol. marriage licenses and catering permits. I stayed up to date by staying in contact with Idaho Alcohol Beverage control and Idaho Vital Statics.
- Worked with aperture cards, fisch, roll film, old recording books, as well as reading through multiple files of Commissioner minutes while doing research.
- Duties also included assisting our software provider.
- Sent daily and monthly report to our County Auditor and County Treasure showing all revenue.
- Made certain that all monies balance on a daily basis.
- Create a budget every fiscal year, to present it to the County Controller and County Commissioners
- Resolved customer complaints and adjusted policies to meet changing needs.
- Interact with multiple government and private entities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Regular correspondence with Homeland Security
Education
Passports
Homeland Security and Department of State
Elementary Education
Northwest Nazarene College
Nampa, IDThompson Valley High School
Loveland, COSkills
- Focused on customer satisfaction
- Fast learner
- Patient
- Ability to develop service plans
- Goal Oriented
- Ability monitor progress toward goals
- Problem Solver
- Team player
- Decision Maker
- Project management abilities
- Multitasking-can handle multiple assignments
- Upbeat personality
- Skilled at inspecting Citizenship documentation
- Deadline-oriented
- Quick thinker
- Basic Excel
- Microsoft Word
- Passport knowledge
- Ability to detect fraudulent documents
- Attention to detail
- Current Notary Signing Agent
- Audit Membership & Loan applications
Affiliations
Awarded Canyon County Clerk's Employee of the Year 2012
Previous Related Professional Experience
- Customer Service Specialist - Canyon County Elections - Caldwell, Idaho
- The main duty is to be the " gatekeepers" of our democracy.
- Data entry.
- Oversaw election proceedings to maintain impartiality and fairness, and assisted voters with adequate information.
- Special Needs Teachers Assistant - Canyon Owyhee School Service Agency - C.O.S.S.A. it serves 5 school districts in the Canyon County and Owyhee County communities
- Worked with S.E.D (Seriously Emotionally Disturbed) students and a legally blind and deaf student
- Assisted in creating IEP (Individual Educational Plan) for each of the students.
- Assisting students with their Academic, Social and Behavior skills
- Worked closely with teachers, administrative staff, and families
- Long Term Substitute Teacher - Vallivue School District - Caldwell, Idaho
- Supervised classroom
- Followed Teachers plans
- Collaborated with other school staff
Timeline
Client Relationship Consultant
USBankLocations
05.2023 - Current
Volunteer Service Coordinator
IDOC - Orofino
04.2023 - Current
MSR1
P1FCU
01.2022 - 04.2023
Escrow Officer
Clearwater County Land and Title Company
05.2021 - 12.2021
Member Service Specialist
Clarity Credit Union
03.2018 - 04.2021
Supervisor
Canyon County Recorder and Passports
05.2013 - 02.2018
Passports
Homeland Security and Department of State
Elementary Education
Northwest Nazarene College
Thompson Valley High School
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