Bobbi Jo Micucci
716 Methodist Rd Westbrook
Summary
Established Service Advisor with over 20 years of hands-on experience delivering exceptional customer support and operational efficiency. Recognized for seamlessly managing multiple priorities in fast-paced environments. Passionate about mentoring team members to enhance performance and cultivate growth. Widely regarded as the trusted expert for all billing-related matters.
Overview
12
12
years of professional experience
Work History
Service Advisor
Unum
07.2013 - Current
April 2024-Current
- Service Advisor for Client Consultant
- Manage Day to Day operations of the Client Consultant Team for the Minneapolis, Seattle/Portland, KC/St. Louis, Memphis/Nashville offices
- Provide on Going Coaching for all Client Coordinators and Client Consultants
- Provide Coaching to other areas of the company such as (AskUnum, Launch Unum, Coding, NBOC etc)
- Manage escalations
- Complex Policy Guidance for (BCs, FO, Onboarding, Client Services)
- Provide Management Backup Support
- Responsible for 4 Scholars Direct Reports
- Project SME as needed
- Responsible for managing the Collections piece of the Claims Reimbursement Block for CORE
July 2013 -April 2024
- Service Advisor for Billing
- Manage Day to Day operations of the Group Billing Coordinator Teams (both Portland and Chattanooga BCs) Provide Training for New Billing Coordinators
- Provide on Going Coaching for all Billing Coordinators
- Provide Coaching to other areas of the company such as (Client Services, AskUnum, Launch Unum, Coding, NBOC etc)
- Billing Escalations
- Complex Policy Guidance for (BCs, FO, Onboarding, Client Services) Provide Management Backup Support
- Responsible for 3 Scholars Direct Reports
- Project SME as Needed
- Responsible for managing the Collections piece of the Claims Reimbursement Block for CORE
Skills
- Creative problem solving
- Multitasking and prioritization
- De-escalation techniques
- Strong coaching and people management skills
- Effective communication/presentation skills
- Strong project management, leadership and organizational skills
- Highly effective negotiation skills
- Analytical and technical oriented
- Proved ability to preform in stressful/urgent situations
Timeline
Service Advisor
Unum
07.2013 - Current
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