Bobbi Jo Andrews
Crawford,CO
Summary
Dynamic professional with over 17 years of management and supervisory experience, seeking to transition into the Head of Laundry role at Smith Fork Ranch. Proven expertise as a Laundry Steward for over one year, complemented by extensive training from previous leaders, provides a deep understanding of the specific demands and expectations of this position. A strong commitment to delivering exceptional service, maintaining cleanliness and organization, and effectively managing time and multitasking skills positions this candidate as a valuable asset to the team. Eager to leverage skills in creating a seamless laundry experience while enhancing guest satisfaction at Smith Fork Ranch.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Laundry Steward (Independent Contractor)
Smith Fork Ranch
Crawford, CO
06.2025 - Current
- Operated washing and drying machines efficiently to ensure timely completion of laundry tasks.
- Sorted, labeled, and organized linens and garments for streamlined processing.
- Implemented best practices for fabric care to extend the life of linens and garments.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
- Provided essential materials & tools to complete job requirements, as an Independent Contractor.
Bartender, Assistant, & Cleaning Professional
Lazy J Coffee Shop (Julie Mock)
Crawford, CO
2022 - 2024
- Prepared and served beverages according to established recipes and customer preferences.
- Maintained cleanliness of bar area, ensuring adherence to health and safety standards.
- Assisted in managing inventory by tracking stock levels and placing orders as needed.
- Assisted in daily operations to ensure efficient workflow and team collaboration.
- Implemented process improvements resulting in increased customer satisfaction and retention.
- Performed routine cleaning tasks to maintain hygienic environments across various facilities.
- Conducted thorough inspections of cleaned areas to ensure adherence to quality standards and client expectations.
Regional Corporate Recruiter - Consumer/Commercial/Administrative
HEARTLAND FINANCIAL USA (HTLF)
Remote
08.2021 - 07.2022
- Manage all aspects of employment and recruitment process for 11 member banks across multiple states
- Source, screen, interview, and develop candidate slates
- Advise and consult with hiring managers on hiring decisions, compensation, hiring decisions, job offer negotiations, and staffing strategies
- 7 Process Improvement ideas and process implementations thus increasing internal & external candidate experience and stronger partner relationships with hiring managers and Human Resource Business Partner(s)
- Developed and implemented recruitment strategies to attract top talent for various departments.
- Collaborated with hiring managers to define job requirements and create targeted candidate profiles.
Business Support Associate - Employee Relations – Transformation & HR Service Change Delivery
WELLS FARGO BANK, N.A.
Remote
08.2020 - 03.2021
- Support Enterprise Banking, Consumer & Small Business Banking, Home Mortgage, Virtual Channels & Contact Centers, Wealth & Investment Management, and other LOB’s by owning daily Activity Verification Procedures (AVP). Confirm and/or follow-up with Managers and/or Employee Relations Consultants to verify Corrective Actions are delivered within SLA timeframe.
- Maintain accurate, timely, and required documentation of activities in case management system meeting all quality employee relations records and metrics – 98% SLA achieved thru duration of position - #1 quality & proficiency of production
- Review corrective action contents in Online Corrective Action Tool, compare to case details in case management work system to identify anomalies – consult with manager’s and/or ERC’s when corrections are needed to ensure document is valid prior to upload to employees’ personnel file
- Effectively manage competing priorities and projects while handling a large volume of cases through time management and prioritization skills – resolve problems in production within SLA timeline
- Completed 10-60 Activity Verification Procedure tasks per day, 5-10 Activity Verification tasks per day (Displacements) – 50 to 150 Case File Requests (CFR’s) per day – HR360 Review, EAP Historical Review, Consolidate into ROCR
- Leverage 6 case management systems to identify applicable data for case review, gather files & consolidate data to one document, identify risk mitigation areas & translate written documentation based on applicable audience
- Research, gather, and analyze Employee Relations case files to identify potential retaliation claims for displaced employees – Primarily review Confidential documents & case information
- Identify process and procedure improvements to increase efficiency & effectiveness within Employee Relations and HR as part of Transformation & Change Delivery
- Highly organized and detail-oriented with proven ability to manage processes & people while handling multiple tasks simultaneously by advanced prioritization skills
Recruiter – Human Resources
WELLS FARGO BANK, N.A.
Remote
06.2019 - 08.2020
- Execute talent acquisition, recruiting, and sourcing practices in a high-demand environment while balancing multiple priorities
- Drive proactive sourcing strategies (LinkedIn Recruiter, Recruiting Solutions, Indeed, 3-5 additional resume databases for Diversity Sourcing) – Created pipeline through direct sourcing for diverse candidates for Business Process Management roles across all lines of businesses for WF
Business Payroll Services Sales Representative – Full Time Remote Field Representative
WELLS FARGO BANK, N.A.
Remote
05.2018 - 06.2019
- Full-time remote Field Representative responsible for developing & implementing creative strategies to drive payroll opportunities for small business owners across multiple territories covering 30 retail bank branch locations
- Minimum of 10 face to face presentations per week and 5 virtual presentations – use information gathered to analyze and assess best possible outcome scenarios to create personalized presentation specific to customer – presentations primarily held with business owners, executives, and authorized decision makers.
- Pre-plan, gather, and research information for each interaction and activity to maximize products and services offered to clients – recommend Workforce Management & time keeping tools
- Work with key banking leaders and internal/external partners to strategize increasing introductions to payroll, create buy-in, and add value to their team – consistent monthly meetings scheduled for each branch location – both in person and virtual huddles – used creative thinking for engagement activities driving a 40% increase in payroll partner introductions from branches within territory – leveraged CloudCord Scheduler to maximize meeting attendance
- Master in time management, strong knowledge of payroll products, services and employee benefits
- Carry out creative marketing plans and achieve objectives and performance standards while adhering to all Wells Fargo and Wells Fargo BPS programs and policies
- Generate business introductions and understand the corporation as a whole, understand the strengths of the bank and our stance in the payroll industry – know all competitors for comparison and handle objections through listening to client and assessing concerns
Branch Manager 4
WELLS FARGO BANK, N.A.
Chesapeake, VA
10.2014 - 05.2018
- Responsible for leading the team to ensure an exceptional customer and team member experience, manage risk, and support growth. As the leader, I coached, motivated and developed my team of direct and indirect reports to achieve their full potential and meet business objectives.
- Championed change: implemented company initiatives & strategies through leading the team during transitional periods of sales to non-sales; implemented growth objectives through companies’ vision of succeeding through customer success.
- Partner with Employee Relations to provide counsel and assistance to employees regarding corrective actions, terminations, time-away, and conduct resulting in effective management of team while following company vision and values and regulatory compliance.
- Managed the staffing, scheduling, and workflow for a team of direct and indirect reports – leveraged CloudCords Scheduler at a minimum of 3 weeks out to meet compliance and staffing projections. Served as delegate for peer team members in district during PTO/LOA’s and coach to district wide Service/Branch Managers. Consistently met scheduling compliance standards by understanding CloudCord Scheduler methodology.
- Developed, planned, and implemented small business growth initiative for district
- Led district in adaptation efforts and implementation of Customer Relationship View (CRV) and integration into SVP
- Risk management leader; accountable for alignment with applicable regulations, policy and procedure requirements, audit and escalation procedures – managed compliance operations and customer experience competing deliverables through organization, prioritization, time management, and understanding the business flow and trends of the branch
- Attracted, retained and developed talent – daily huddles, engagement activities, developed creative activities through active listening (80/20 rule) and curious thinking
- Coached and provided feedback to direct and indirect reports by leveraging performance management tools and processes – open communication with Regional Support Partners, District Managers, Employee Relations, and other departments for guidance on best practices, maximizing resources, and insight on district wide ideas for branch growth and employee engagement through challenges of staff shortage
- Provided proactive leadership through customer outreach and community engagement – attended small business networking events, volunteer events, and new local businesses meetings for introductions and support
Personal Banker
WELLS FARGO BANK, N.A.
Chesapeake, VA
10.2013 - 10.2014
- Build relationships with customers through proactive outreach and follow up, asking questions and learning about their financial needs
- Deep knowledge of bank products and services and connect those to customer needs
- Build relationships with branch team members and partners, work together to best serve customers
- Open new accounts, complete service requests, and submit credit applications
- Help resolve customer concerns and escalating issues as needed
- Serve as a risk leader and following policies and procedures
Senior Team Leader
TARGET, INC.
Chesapeake, VA
02.2010 - 09.2013
- Motivate and challenge all team members to ensure strong employee performance, engagement, and accountability through action planning, increasing productivity and employee retention rates
- Oversee employee relations matters such as disciplinary actions, documentation, terminations, and exit interviews
- Talent acquisition: workforce planning, assessment of vacant positions, interview candidates of various levels from cashier to team leaders, facilitate internal compensation discussions, coordinate onboarding by consulting with learning & development partners
- Manage staff to ensure operations are moving smoothly. Communicate with guests to handle escalated complaints
- Plan, organize, and facilitate daily huddles & monthly leadership meetings to communicate sales goals, daily objectives, process improvement initiative plans, and workforce planning.
- Increased overall department sales by 25% within 6 months in role through planning, developing, and consulting new business development initiatives
- Project Management: Led several major projects during all district store renovations and new department launches by working onsite at multiple locations to lead planning, implementation, and launch. Monitored ongoing statistics to adjust each stores focus based on research and assessing geographical location & sales data.
Recruiter & Operations Manager
MAP COMMUNICATIONS, INC
Chesapeake, VA
10.2006 - 01.2010
- Consulting & leadership of company-wide programs, new acquisitions, and business development initiatives including, but not limited to workforce planning, salary & compensation reviews, organizational changes, performance management, talent acquisition, learning & development, retention.
- Top 1% of employees for performance statistics & customer experience of a global answering service, catering to various industries (doctors, lawyers, professional athletes, management, major universities, airlines, etc).
- Sourced candidates to hire for the call center from attending job fairs, creating new job posts on several career websites, handled end to end recruiting process for 500+ employee call centers, make final decisions on candidate hiring process
- Primary contact responsible for all staffing and scheduling for 500+ employees
- Developed, planned, & implemented recruiting strategy for 3 call center locations and served as primary contact for Talent Acquisition focused heavily on diversity
- Conduct investigations and provide counsel to employees regarding all Human Resources matters – document findings, partner with appropriate parties, provide resolution by corrective actions, termination, and/or present case files to legal counsel department when necessary – such cases include: Employee Performance Concerns, allegations, discrimination, policy/procedural guidance, etc.
- Consistently lead team in company-wide competitions weekly and monthly based on call handling, quality assurance, and customer satisfaction metrics
- Learning & development trainer for acquisitioned call center locations in other states
- Multi-task in a fast-paced business and directly manage staff while maintaining statistical reports for 200+ FTE’s
- Counsel, suspend, and terminate employees – ensuring supporting documentation is filed to meet compliance standards set by Board of Directors
- Track Quality Assurance for all teams by random call monitoring and handling all escalated customer complaints
Senior Receptionist
MAP COMMUNICATIONS, INC
Chesapeake, VA
02.2006 - 10.2006
Virtual Receptionist 1-3
MAP COMMUNICATIONS, INC
Chesapeake, VA
04.2003 - 02.2006
Education
Bachelors of Science - Business Administration & Management
University of Phoenix
05-2010
No Degree - Psychology
Colorado Mesa University
Grand Junction, CO2028
Skills
- Laundry operations & management of entire laundry facility
- Workload prioritization
- Quality improvements
- Supply inventory management
- Attention to detail
- Time management effectiveness
Certification
British Butler Institute Training Certified (3 days)
Timeline
Laundry Steward (Independent Contractor)
Smith Fork Ranch
06.2025 - Current
Regional Corporate Recruiter - Consumer/Commercial/Administrative
HEARTLAND FINANCIAL USA (HTLF)
08.2021 - 07.2022
Business Support Associate - Employee Relations – Transformation & HR Service Change Delivery
WELLS FARGO BANK, N.A.
08.2020 - 03.2021
Recruiter – Human Resources
WELLS FARGO BANK, N.A.
06.2019 - 08.2020
Business Payroll Services Sales Representative – Full Time Remote Field Representative
WELLS FARGO BANK, N.A.
05.2018 - 06.2019
Branch Manager 4
WELLS FARGO BANK, N.A.
10.2014 - 05.2018
Personal Banker
WELLS FARGO BANK, N.A.
10.2013 - 10.2014
Senior Team Leader
TARGET, INC.
02.2010 - 09.2013
Recruiter & Operations Manager
MAP COMMUNICATIONS, INC
10.2006 - 01.2010
Senior Receptionist
MAP COMMUNICATIONS, INC
02.2006 - 10.2006
Virtual Receptionist 1-3
MAP COMMUNICATIONS, INC
04.2003 - 02.2006
Bartender, Assistant, & Cleaning Professional
Lazy J Coffee Shop (Julie Mock)
2022 - 2024
Bachelors of Science - Business Administration & Management
University of Phoenix
No Degree - Psychology
Colorado Mesa University
Areas of Expertise
- 20+ years Customer Sales, Sourcing, Service & Support
- 17+ years Process Improvement & Business Initiative Implementation
- 17+ years Full-Cycle Human Resources & Management
- 10+ years Regional Banking Leadership, Development & Customer/Client Acquisition
- 9+ years Financial Services Operations, Risk Management, & Leadership
- 7+ years Call Center Operations & Management
- 1+ years of laundry operations experience