Bobby BALLINGER

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Generated reports detailing findings and recommendations.

Supervise a team of 13 to provide the following:

• Physically receive , catalog and organize Return Merchandise for processing of scrap material , vendor return, Refurbishment or material repair.
• Microsoft D365 Cloud Based Program: Use D365 to close/receive transfers of material from the Las Vegas location. Close RMA's through D365 processes ,create Transfer Orders or Transfers of material either returning to Aristocrat Technologies in Las Vegas or the Tulsa location. Scrap Material, Inventory Control, Correction of part numbers for material transfer.
• Created a comprehensive spreadsheet , referenced by multiple teams throughout the company, using EXCEL to track all functions within the department as well as giving accurate physical counts of Gaming Machines by cabinet style and physical condition by use of a grading system.

• Organized warehouse space and planned layouts to allow for maximum storage capabilities.
• Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
• Verified effective and timely implementation of operational goals by prioritizing tasks.
• Processed orders by due dates to enable on-time delivery to other departments.
• Verified transactions, product orders and shipping dates and entered information into databases and reports.
• Received product through a Purchase Order process in D365

• Cross Docking Sales Orders - Created the cross dock for Tulsa. Performed Material inspection for damage and missing items, break down pallets of material and distribute product to sales orders, Organization of Sales Orders for optimization of deployment flow, Shipment of Sales Orders to Customer, ensure all paperwork and load seals are correct. Use Camscanner App to document loading and paperwork for audit purposes. Work closely with shipping companies to coordinate loading and receiving times, truck corrections and problem solving.
• Cross Dock RMA - Receive RMA (Return Material) through the Cross Dock department.
• Class 3 Refurbishment - Supervise a team of 3 who perform Class 3 Refurbishment. Ensure projected numbers are met on a weekly basis. Track progress of item completion utilizing an EXCEL Spreadsheet.

• Perform Preventative Maintenance and repair of Electronic Gaming Machines.
• Install and program Electronic Gaming Machines in Casinos.
• Maintain and inventory of parts and supplies
• Perform software and hardware upgrades in the field.
• Coordinate with multiple Native American Tribal and State Gaming agencies for scheduling and installation of Electronic Gaming Machines as well as software and hardware upgrades.

• Perform Maintenance and repair on 100+ video and redemption gaming machines, industrial kitchen equipment and facilities
• Install and maintain audio visual equipment , computer controlled robotic characters and point of sale systems.
• Train team members and validate training through testing.
• Perform programming on an as needed basis for any corrective measures concerning game operation.
• Guarantee positive guest experience and resolve all guest complaints.
• Technical Advisor - Resolve Field service personnel complaints and concerns with strong verbal and negation skills.
• Build and maintain successful relationships with service providers, vendors and field service personnel.
• Maintain composer and patience through difficult situations.
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