Bobby Brice IV
Linwood ,KS
Summary
Proven track record in enhancing customer satisfaction and shop efficiency, notably with Reed Automotive Group. Expert in tire changing and rotation, coupled with exceptional problem-solving abilities, led to significant improvements in service delivery and safety compliance. Skilled in customer relations, ensuring high-quality service and operational excellence. Dedicated to satisfying customer needs with high-quality automotive support. Proficient in changing oil and filters, as well as maintaining additional systems such as tires.
Overview
3
3
years of professional experience
Work History
Lube Technician
Reed Automotive Group
04.2023 - Current
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
- Increased shop efficiency with meticulous organization of tools, equipment, and supplies.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
Retail Service Specialist
O'Reilly Auto Parts
07.2021 - 04.2023
- Attended to customer complaints and processed product return or replacement requests.
- Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
- Streamlined inventory management for improved product availability and reduced waste.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Assisted customers in making informed purchase choices and selecting products.
- Fulfilled customers' special requests for merchandise and delivery times.
- Protected products from damage by using proper packaging and bagging techniques.
- Assembled completed orders and processed accurate payments to minimize accounting errors.
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
Education
High School Diploma -
Basehor Linwood High School
Basehor, KS04.2022
ASE Student Certificate - Automotive Engineering
Kansas City Kansas Community College
Kansas City, KS12.2021
Skills
Customer Service
Dependable and Responsible
Problem-Solving
Tire Changing and Rotation
Fluid Checks
Oil Changes
Safety Checks
Vehicle Inspection
Replacing parts
Battery Installation
Working on my own project cars
I have worked on my own vehicles or my dad's vehicles since a kid. Helping him in the shop with his 90s silverado, or the quads. Along with my 01 S10 when i started driving. Now I have a 1984 Chevy K20 getting a full restoration, along with helping my dad build his 84 Buick Regal.
Timeline
Lube Technician
Reed Automotive Group
04.2023 - Current
Retail Service Specialist
O'Reilly Auto Parts
07.2021 - 04.2023
High School Diploma -
Basehor Linwood High School
ASE Student Certificate - Automotive Engineering
Kansas City Kansas Community College
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