Bobby Colding
Dallas,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
SWC Group
01.2023 - 06.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Sought ways to improve processes and services provided.
Fast Food Crew Member
McDonald's Restaurant
01.2022 - 06.2023
- Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
- Promoted a positive atmosphere among coworkers through proactive collaboration and effective conflict resolution strategies when necessary.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
Customer Service Representative
Academic Partnerships
07.2023 - 01.2024
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Fast Food Crew Member
Hyvee Market Grill
02.2021 - 01.2022
- Greeted customers entering restaurant with enthusiasm and warmth and served customers.
- Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping.
- Cooked and prepared foods and monitored food production according to quality and sanitation standards.
Education
High School Diploma -
HSAP Academy
Skills
- Call Management
- Money handling abilities
- Billing Adjustments and Refunds
- Order Taking
- Customer Transactions
- Food Preparation
- Complaint resolution
Timeline
Customer Service Representative
Academic Partnerships
07.2023 - 01.2024
Customer Service Representative
SWC Group
01.2023 - 06.2023
Fast Food Crew Member
McDonald's Restaurant
01.2022 - 06.2023
Fast Food Crew Member
Hyvee Market Grill
02.2021 - 01.2022
High School Diploma -
HSAP Academy
Similar Profiles
Beaoshlyn FergusonBeaoshlyn Ferguson
CUSTOMER SERVICE REPRESENTATIVE at SWC GROUPCUSTOMER SERVICE REPRESENTATIVE at SWC GROUP
Raymond BernardRaymond Bernard
Low Voltage Technician at SWCLow Voltage Technician at SWC
Christine IasimoneChristine Iasimone
Cafe Manager at SWC cafeCafe Manager at SWC cafe
Charmagne N. GelseyCharmagne N. Gelsey
Payroll Conversion Consultant at EmpowerPayroll Conversion Consultant at Empower
Hope RodriguezHope Rodriguez
Claims Adjuster at GEICOClaims Adjuster at GEICO