Bobby Collins
Shreveport,LA
Summary
Dynamic leader with proven problem-solving and team leadership skills honed at Auntie Anne's Pretzels. Excelled in training staff, enhancing customer satisfaction, and maintaining high-quality standards. Skilled in sales and equipped with strong communication abilities, ensuring operational excellence and positive outcomes in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Shift Leader
Auntie Anne's Pretzels
Shreveport, LA
11.2023 - 05.2024
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Sandwich Artist
SUBWAY®Restaurants
Shreveport, Louisiana
10.2016 - 02.2021
- Greeted customers and provided product knowledge.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Maintained cleanliness of work area throughout shift.
- Stocked shelves with products and supplies.
Education
Associate of Science - Computer Networking
Southern University At Shreveport
Shreveport, LA01-2020
Associate of Science - Cyber Security
Southern University At Shreveport
Shreveport, LA08-2019
High School Diploma -
C.E Byrd Highschool
Shreveport, LA08-2014
Skills
- Team leadership
- Problem-solving
- Flexible schedule
- Strong verbal and written communication
- Positive attitude
- Sales and upselling
- Training assistance
- Equipment troubleshooting
- Goal setting and tracking
- Motivational leadership
Timeline
Shift Leader
Auntie Anne's Pretzels
11.2023 - 05.2024
Sandwich Artist
SUBWAY®Restaurants
10.2016 - 02.2021
Associate of Science - Computer Networking
Southern University At Shreveport
Associate of Science - Cyber Security
Southern University At Shreveport
High School Diploma -
C.E Byrd Highschool
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