Summary
Overview
Work History
Education
Skills
Timeline
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Bobby Crandell

Howell

Summary

Dynamic sales professional with a proven track record at Sunbelt Rentals, excelling in customer relations and sales strategy development. Leveraged interpersonal communication skills to enhance client satisfaction and drive revenue growth through effective upselling techniques. Committed to fostering trust-based relationships, resulting in increased repeat business and expanded customer base.

Overview

22
22
years of professional experience

Work History

Sales Representative

Sunbelt Rentals
02.2015 - 11.2020
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

Social Worker

Teaching Family Homes Of Upper Michigan
09.2014 - 05.2018
  • Updated client documentation for accurate, compliant and current records.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
  • Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.

Corrections Officer

State Of Michigan Department Of Corrections
06.1998 - 02.2015
  • Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
  • Supported successful emergency response efforts by participating in regular drills and training exercises.

Education

No Degree - Criminal Justice

Nmu
Marquette, MI

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Sales expertise
  • Product and service knowledge
  • Sales presentations
  • Sales strategy development
  • Complex Problem-solving

Timeline

Sales Representative

Sunbelt Rentals
02.2015 - 11.2020

Social Worker

Teaching Family Homes Of Upper Michigan
09.2014 - 05.2018

Corrections Officer

State Of Michigan Department Of Corrections
06.1998 - 02.2015

No Degree - Criminal Justice

Nmu

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