Bobby Gates
Atlanta,GA
Summary
Accomplished Operations Manager known for exceptional customer relationship management and team collaboration. Expertise in resolving complaints and ensuring top-quality standards, ready to support organizational growth and improve overall operational efficiency.
Overview
5
5
years of professional experience
Work History
Operations Manager
Onestop Printing & Signs
Atlanta, Georgia
02.2021 - 02.2025
- Developed and implemented efficient workflow processes for staff.
- Trained team members on equipment use and safety protocols.
- Ensured compliance with quality standards in all produced materials.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
Kennel Techinician
Providence Veterinary Hospital & Clinic
Roswell, Georgia
05.2021 - 06.2022
- Provided daily care for various animal species in a busy veterinary clinic.
- Monitored animal health and reported concerns to veterinary staff promptly.
- Assisted in administering medications and treatments as directed by veterinarians.
- Maintained cleanliness and organization of animal habitats and equipment.
- Collaborated with team members to ensure smooth clinic operations daily.
Operations Coordinator
Eastpoint Printing Company
Eastpoint, Ga.
10.2019 - 03.2021
- Conducted regular inspections to ensure compliance with safety protocols.
- Participated in weekly meetings with management team to discuss any security concerns or updates.
- Responded promptly to customer inquiries or complaints regarding security issues.
- Maintained positive environment dedicated to teamwork and performance.
- Reviewed incident logs regularly identifying any patterns or trends that may require further investigation or action.
Education
Associate of Applied Science - Graphic Arts & Design
American Center For Graphic Arts & Science
Atlanta, GA09-2005
Skills
- Workflow optimization
- Equipment training
- Customer satisfaction
- Team leadership
- Process improvement
- Critical thinking
- Adaptability to change
- Strategic planning
- Customer relationship management
- Interpersonal communication
Timeline
Kennel Techinician
Providence Veterinary Hospital & Clinic
05.2021 - 06.2022
Operations Manager
Onestop Printing & Signs
02.2021 - 02.2025
Operations Coordinator
Eastpoint Printing Company
10.2019 - 03.2021
Associate of Applied Science - Graphic Arts & Design
American Center For Graphic Arts & Science