Bobby Griffin
Indianapolis,IN
Summary
Experienced Bellman/Package handler with background in high-end hospitality environments, demonstrating strong service-oriented skills and a proactive approach towards guest satisfaction. Strengths include exceptional communication abilities, problem-solving capabilities, and knowledge in managing luggage handling procedures safely and efficiently, and heavy lifting. Previous work experience shows positive influence on enhancing hotel and warehouse reputation through consistent display of professionalism, courtesy, and commitment to providing guests with superior service. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
years of professional experience
Work History
Bell Captain
Sheraton Indianapolis City Centre Hotel
Indianapolis, IN
09.2023 - 11.2023
- Managed inventory levels of items used by bell staff including uniforms, radios, keys.
- Served as a liaison between hotel management and other personnel regarding guest inquiries and complaints.
- Utilized excellent organizational skills to manage multiple tasks simultaneously.
- Greeted guests and provided assistance with luggage upon arrival at the hotel.
- Supervised the loading and unloading of luggage onto shuttle buses or taxis for departing guests.
- Responded promptly to guest requests for special arrangements or services.
- Ensured that all bell carts were stocked with necessary supplies and equipment needed by staff members.
- Greeted visitors pleasantly upon arrival and offered immediate assistance.
- Greeted guests coming in and held doors open for people entering building.
- Delivered packages, messages and other items to guest rooms.
- Escorted travelers to and from guest rooms and assisted with luggage.
- Attached claim checks to bags to efficiently store and organize luggage.
Janitor/Package Handler
Roscoe's Express Delivery
Indianapolis, IN
06.2020 - 07.2023
- Move furniture, equipment, boxes or other items as requested by supervisors or clients.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Sweep, mop and vacuum floors of all areas.
- Maintain janitorial supply inventory.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
- Inspected packages for damages or defects and recorded any issues found.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Stacked boxes onto pallets in an efficient manner.
- Maintained a clean work environment by removing debris from the loading dock area.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Organized packages according to type, size, destination, and other specifications.
Education
High School Diploma -
Kipp Indy Legacy High
Indianapolis, IN05-2023
Skills
- Complaint Handling
- Security awareness
- Hotel operations
- Luggage deliveries
- Guest Services
- Room deliveries
- Guest Errands
- Heavy Lifting
- Package loading
- Truck loading and unloading
- Maintaining equipment
- Window Washing
- Inventory Management
- Customer Service
- Time Management
- Warehouse Safety
- Warehouse Organization
- Suitcase storage
Accomplishments
- Athlete of the year, junior year of High school. Major increase in GPA and team captain.
- Certificate Of Achievement for completion of the Yes Indy Huddle Program
References
References available upon request.
Timeline
Bell Captain
Sheraton Indianapolis City Centre Hotel
09.2023 - 11.2023
Janitor/Package Handler
Roscoe's Express Delivery
06.2020 - 07.2023
High School Diploma -
Kipp Indy Legacy High
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