Nasa
Open To Work
Davon Miller
Bell Captain
Orlando,FL
Work Preference
Summary
Goal-Oriented individual with fast learning and exceptional work character. Professional hospitality leader with experience in overseeing guest services and ensuring top-notch customer satisfaction. Adept at managing teams, coordinating logistics, and responding to changing demands with ease. Known for strong communication skills, attention to detail, and results-driven approach. Ready to contribute to seamless operations and exceptional guest experiences. Looking for a career to call home and climb ladders throughout time and experience most importantly.
Overview
10
10
years of professional experience
Work History
Bell Captain
Towne Park
11.2023 - Current
- Orchestrate the service experience for hotel guests while working alongside the bell staff to ensure that the sites service standard are met or exceeded. Also responsible for assisting guests with luggage including delivery during arrival, and departure.
- Supervised bell staff operations, ensuring efficient guest service and prompt luggage handling.
- Located at Gaylord Palms resort and Convention Center
- Developed training materials to enhance team performance and service consistency.
- Implemented streamlined check-in procedures, reducing wait times for guests upon arrival.
Return Agent
Enterprise Mobility
08.2025 - 01.2026
- Processed vehicle returns efficiently, ensuring accuracy in damage assessments and paperwork completion.
- Managed customer interactions to resolve issues promptly, enhancing overall satisfaction and loyalty.
Amazon Delivery Driver
Eliteblu Delivery Services
09.2023 - 11.2023
- Deliver packages to residential areas and businesses while maintaining great attitude & great pace.
- Delivered packages efficiently within designated timeframes, ensuring customer satisfaction.
- Navigated routes using GPS technology to optimize delivery efficiency and reduce transit times.
Set Up Crew
Your Event Party Rental
09.2022 - 10.2023
- High scale Tent, party rental equipment drop offs & installations.
- Assembled and disassembled event equipment efficiently for various outdoor and indoor events.
- Collaborated with team members to set up and break down event layouts according to client specifications.
Seasonal Employee
Amazon Warehouse
11.2022 - 05.2023
- Pick and Sort position checking & handling returned packages or wrong items from customers (mostly clothing) & sorting them out as damaged or good.
- Operated material handling equipment to facilitate efficient inventory movement.
- Accurately processed incoming and outgoing shipments, ensuring timely delivery.
Account Executive
Prestige Business Solutions
03.2022 - 06.2022
- Sales representative for AT&T products and services. Issuing new clients with great promotions inside of Walmart and Target helping with cost or adding value.
- Cultivated strong client relationships to drive repeat business and enhance customer satisfaction.
Automotive Sales Consultant
Rocket Auto/Rocket Mortgage
12.2021 - 03.2022
- Sales consultant hired in from outstanding performance during comp training. Online dealership sales consultant excelling in sales and customer service. Providing quality detail about car purchasing online and the new process to interested car buyers.
Client Communications Specialist
Rock Connections/ Quicken Loans
01.2021 - 12.2021
- Contributing to outbound/inbound calls for Rock Connections/Rocket Auto and assisting as an ASC for Vroom. Selling and satisfying clients needs inquiring about pre-owned vehicles.
Crew Member/Cook
Wendy's
07.2020 - 01.2021
- Cook, clean & create a easy environment for teammates to quickly complete orders with accuracy.
Crew Member
Shake Shack
01.2020 - 03.2020
- Quick ranking in all positions worked on floor shift. Cook, Expo, Cashier etc.
- Create a welcoming experience while serving quality, fresh, hot, food.
Account Executive
Bellhops
08.2019 - 12.2019
- Help customers move in home furniture to new locations.
Crew Member
MANCINO'S PIZZA and GRINDERS
04.2016 - 08.2019
- Cook, clean, greet customers. Left due to starting school in Florida.
- Worked well in a fast-paced, high pressure environment
- Greeted and served customers
- Answered customer questions
Education
Business Bachelor of Science - Music Business
Full Sail University
Orlando, FL04.2021
Skills
- Tour promotion activities
- Hotel operations
- Complaint handling
- Team building
- Professional appearance
- Upscale hospitality
- Strong interpersonal skills
- Customer service excellence
- Excellent communication
- Relationship building
- Analytical thinking
- Professionalism
- Adaptability
- Cultural awareness
- Property leasing
- Customer retention
- Guest relations
- Critical thinking
- Customer support
- Customer satisfaction
Interests
World History
Teaching
Customer support
Quote
Imagination is everything. It is the preview of life’s coming attractions.
Albert Einstein
Timeline
Return Agent
Enterprise Mobility
08.2025 - 01.2026
Bell Captain
Towne Park
11.2023 - Current
Amazon Delivery Driver
Eliteblu Delivery Services
09.2023 - 11.2023
Seasonal Employee
Amazon Warehouse
11.2022 - 05.2023
Set Up Crew
Your Event Party Rental
09.2022 - 10.2023
Account Executive
Prestige Business Solutions
03.2022 - 06.2022
Automotive Sales Consultant
Rocket Auto/Rocket Mortgage
12.2021 - 03.2022
Client Communications Specialist
Rock Connections/ Quicken Loans
01.2021 - 12.2021
Crew Member/Cook
Wendy's
07.2020 - 01.2021
Crew Member
Shake Shack
01.2020 - 03.2020
Account Executive
Bellhops
08.2019 - 12.2019
Crew Member
MANCINO'S PIZZA and GRINDERS
04.2016 - 08.2019
Business Bachelor of Science - Music Business
Full Sail University