Summary
Work History
Education
Skills
Timeline
Generic

Edward Brasington

Scottsdale,AZ

Summary

Polished Hospitality professional with history of success in high-volume environments. Top-notch communicator adept at providing pleasant and personable service while maintaining efficiency. Service-oriented with excellent organization and task-management skills.

Work History

Bell Captain

Hilton Scottsdale Resort And Villas
Scottsdale, AZ
  • Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Explained important features of guest rooms to travelers.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.

Guest Services Manager

Copperwynd Resort And Club
Fountain Hills, AZ
  • Reviewed upcoming events and planned for expected challenges.
  • Maintained high employee satisfaction and performance with hands-on and collaborative style.
  • Set and managed policies for concierge services and guest relations.
  • Developed and implemented strategies to improve guest experiences and build loyalty.

Bell Person

We-Ko-Pa Resort
Fountain Hills, AZ
  • Apply extensive knowledge of property amenities as well as the local area to enhance the guest experience.
  • Surprise and delight guests with outgoing personality and recognizing individual needs to ensure their visit is memorable.
  • Provide valet service, luggage handling and resort shuttle to the local area.
  • Managed golf reservations, dining reservations on and off property as well as any travel plans within the state.

Member Services Manager

Troon Country Club
Scottsdale, AZ
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.

Bell Person

The Phoenician Resort & Spa
Scottsdale, AZ
  • Accountable for Five-Star guest service performance.
  • Served any request brought by high profile guest list.
  • Seven time Bell Person of the month.
  • At the request of management, wrote the Training Manual and Service Conduct code for the Guest Services Department.

Education

Bachelor of Arts - Interpersonal And Public Communications

Central Michigan University
Mount Pleasant, MI

Skills

  • Highly motivated, goal oriented and outgoing management and hospitality professional
  • Extensive experience working in a luxury hospitality environment
  • Passionate about applying extensive knowledge of the property to better serve members and guests
  • Driven by the goal to exceed expectations of members as well as the team

Timeline

Bell Captain

Hilton Scottsdale Resort And Villas

Guest Services Manager

Copperwynd Resort And Club

Bell Person

We-Ko-Pa Resort

Member Services Manager

Troon Country Club

Bell Person

The Phoenician Resort & Spa

Bachelor of Arts - Interpersonal And Public Communications

Central Michigan University

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Edward Brasington