Bobby Griffith
Snyder,TX
Summary
Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Wireline Account Manager
API Perforating
Albany, Texas
12.2021 - 08.2024
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Developed and implemented account plans to increase revenue and market share within designated sectors.
- Developed and executed strategic plans to penetrate new markets and acquire new clients.
- Renewed existing accounts by building relationships with clients.
- Developed successful customer relationships to boost sales opportunities.
- Acted as main point of contact in matters relating to client concerns and needs.
- Utilized problem-solving skills when dealing with difficult customers.
- Generated leads through cold calling activities.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
Customer Service Manager
WL Plastics
Snyder, TX
05.2016 - 10.2017
- Provided exceptional customer service to ensure customer satisfaction.
- Drafted sales orders for agents handling incoming calls so that they can respond accurately and effectively.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Maintained up-to-date knowledge of company products, services, pricing shipping.
- Ensured prompt resolution of customers' inquiries via phone, and email.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Prepared bills of lading for outgoing freight shipments according to established guidelines.
- Created purchase orders for materials needed to fulfill customer orders.
- Monitored inventory levels to ensure timely replenishment of stock items.
- Maintained accurate records of daily production activities.
- Developed and implemented production schedules to ensure timely completion of projects.
Wireline Account Manager
WSI Cased Hole Specialist
Snyder, Texas
10.2013 - 08.2015
- Developed pricing models for various products and services based on market conditions.
- Negotiated contracts with clients to maximize revenue potential.
- Conducted market research to identify potential new customers.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Attended trade shows and conferences as a representative of the company.
- Resolved customer complaints in a timely manner.
- Generated leads through cold calling activities.
- Monitored competitor activities in order to stay ahead of the competition.
- Utilized problem-solving skills when dealing with difficult customers.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships to boost sales opportunities.
- Managed a portfolio of XX key accounts, ensuring high levels of customer satisfaction and retention.
- Established strong relationships with decision-makers and influencers within client organizations.
- Renewed existing accounts by building relationships with clients.
- Addressed customer questions and concerns regarding products and services.
- Collaborated with sales team to determine best ways to drive market share.
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
- Greeted and assisted customers to foster positive experiences.
Wireline Field Engineer
Renegade Wireline Service
Snyder, Texas
09.2012 - 03.2013
- Configured surface equipment prior to job start up and calibrated sensor systems according to specifications provided by customers.
- Provided technical support for wireline services by monitoring tool performance while running in hole.
- Adhered strictly to all safety regulations set forth by company policies.
- Coordinated with third party vendors regarding maintenance and repair of wireline tools and equipment.
- Maintained accurate records of all jobs performed onsite and reported results to management team.
- Monitored operation of logging equipment at the rig site to ensure proper functionality.
- Operated special tools such as perforating guns, bridge plugs, packers, under direction from supervisor or client representative.
- Conducted downhole surveys using various tools such as calipers, gamma ray tools, and other devices to measure wellbore conditions.
- Performed pre-job planning and preparation for wireline operations, including coordination with client representatives.
- Inspected wireline units for possible mechanical defects before each job run.
- Analyzed data from wireline logs to determine well parameters such as porosity, permeability, fluid saturation and lithology.
- Provided technical training and guidance for junior field engineers.
Wireline Field Engineer
WSI Cased Hole Specialist
Snyder, TX
02.2002 - 10.2012
- Configured surface equipment prior to job start up and calibrated sensor systems according to specifications provided by customers.
- Provided technical support for wireline services by monitoring tool performance while running in hole.
- Prepared detailed reports documenting operational activities including daily activity logs, service tickets, invoices.
- Adhered strictly to all safety regulations set forth by company policies.
- Developed and maintained positive working relationships with clients to ensure customer satisfaction.
- Participated in post job reviews with clients in order to discuss any issues encountered during the job execution process.
- Coordinated with third party vendors regarding maintenance and repair of wireline tools and equipment.
- Maintained accurate records of all jobs performed onsite and reported results to management team.
- Monitored operation of logging equipment at the rig site to ensure proper functionality.
- Assisted in troubleshooting problems related to wellbore environment or equipment malfunctions during operations.
- Operated special tools such as perforating guns, bridge plugs, packers, under direction from supervisor or client representative.
- Conducted downhole surveys using various tools such as calipers, gamma ray tools, and other devices to measure wellbore conditions.
- Inspected wireline units for possible mechanical defects before each job run.
- Analyzed data from wireline logs to determine well parameters such as porosity, permeability, fluid saturation and lithology.
- Provided technical training and guidance for junior field engineers.
Wireline Field Engineer
Cased Hole Solutions
Midland, Texas
06.2011 - 05.2012
- Configured surface equipment prior to job start up and calibrated sensor systems according to specifications provided by customers.
- Provided technical support for wireline services by monitoring tool performance while running in hole.
- Prepared detailed reports documenting operational activities including daily activity logs, service tickets, invoices.
- Adhered strictly to all safety regulations set forth by company policies.
- Developed and maintained positive working relationships with clients to ensure customer satisfaction.
- Participated in post job reviews with clients in order to discuss any issues encountered during the job execution process.
- Coordinated with third party vendors regarding maintenance and repair of wireline tools and equipment.
- Maintained accurate records of all jobs performed onsite and reported results to management team.
- Monitored operation of logging equipment at the rig site to ensure proper functionality.
- Assisted in troubleshooting problems related to wellbore environment or equipment malfunctions during operations.
- Operated special tools such as perforating guns, bridge plugs, packers, under direction from supervisor or client representative.
- Conducted downhole surveys using various tools such as calipers, gamma ray tools, and other devices to measure wellbore conditions.
- Performed pre-job planning and preparation for wireline operations, including coordination with client representatives.
- Inspected wireline units for possible mechanical defects before each job run.
- Provided technical training and guidance for junior field engineers.
Education
Some College (No Degree) - Business and Managerial Economics
Western Texas College
Snyder, TXSkills
- Lead Development
- Revenue Generation
- Sales Analysis
- Lead Generation
- Customer training
- Contract Negotiation
- Time management abilities
- Self Motivation
- Attention to Detail
- Excellent Communication
- Problem-Solving
- Professional Demeanor
- Organizational Skills
- Multitasking
- Relationship Building
Certification
- Valid Class B CDL Drivers License
Languages
Spanish
Limited
References
References available upon request.
Timeline
Wireline Account Manager
API Perforating
12.2021 - 08.2024
Customer Service Manager
WL Plastics
05.2016 - 10.2017
Wireline Account Manager
WSI Cased Hole Specialist
10.2013 - 08.2015
Wireline Field Engineer
Renegade Wireline Service
09.2012 - 03.2013
Wireline Field Engineer
Cased Hole Solutions
06.2011 - 05.2012
Wireline Field Engineer
WSI Cased Hole Specialist
02.2002 - 10.2012
Some College (No Degree) - Business and Managerial Economics
Western Texas College
- Valid Class B CDL Drivers License
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