Edward (EJ) Burns
Baldwinsville,NY
Summary
Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones. I attribute my success in sales, project management, and area service manager to hard work and family. I began my HVAC/R journey with a family run largest in the northeast refrigeration company as a green apprentice working my way to a mechanics in 5 short years with ABC. Ultimately I made a tough family driven decision to make the move to Van Hook Service. The best 9+ years of my career have been spent with Van Hook Service. I am making another tough family driven decision to relocate closer to my wife’s family in port orange. VHSC has groomed me for your service manager position. I take pride in becoming a senior mechanic after 7 short years. From managing 15 mechanics in the area to quoting jobs. Service and installs. I feel I fit your service manager role because I understand teamwork. I understand work life balance. I also understand at the end of the day we all have a job to do and that accountability is crucial in day to day business. I look forward to speaking and getting a chance to introducing myself.
Overview
14
14
years of professional experience
Work History
Commercial & Industrial Account Manager
Van Hook Service Company, Inc.
Rochester , NY
04.2015 - Current
- Presented product features and advantages to potential customers during sales meetings.
- Maintained accurate records of all customer interactions in the CRM system.
- Provided technical assistance and information to newer technicians.
- Manager critical accounts and technician.
- Provide and follow through with deadlines.
- Search new customers and manage current customers accounts.
- Special projects.
- Project managing.
- Team player.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Utilized problem-solving skills when dealing with difficult customers.
- Ensured compliance with industry regulations when dealing with clients.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Developed strategies to increase revenue from existing accounts.
- Managed multiple accounts simultaneously while meeting deadlines.
Technician
ABC Refrigeration
East Syracuse, New York
07.2010 - 04.2015
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Assisted in the development of disaster recovery plans for critical IT infrastructure components.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Replaced defective components or parts as needed.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Conducted preventive maintenance procedures according to established schedules.
- Operated specialized diagnostic tools used to identify system faults.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Utilized hand tools to properly splice cables.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments on time to drive quality service.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Installed new appliances, wiring and machinery in homes with defective equipment.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Kept records of parts and equipment used in projects to update inventory.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Communicated with distributors to acquire necessary equipment for projects.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Education
Universally Certified HVAC/R - HVAC/R
Onondaga County BOCES
Liverpool, NY06-2010
GED -
New York State
Syracuse, NY03-1997
Some College (No Degree) -
Onondaga Community College
Syracuse, NYSkills
- Lead Development
- Contract Negotiation
- Revenue Generation
- Vendor Relations
- Account development
- Schedule Management
- Customer Service
- Sales Analysis
- Client Relationship Management
- Business Development
- Advertising
- Preparing contracts
- Territory Management
- Account Management
- Account Servicing
- Complaint Management
- Lead prospecting
- Project Management
- Lead Generation
- Sales Development
- Data Analytics
- Team Training
- Report Writing
- Needs analysis
- Cross-Functional Collaboration
- Cold calling skills
- Data-driven decision-making
- Account oversight
- Teamwork and Collaboration
- Revenue Growth
- Business negotiation
- Sales Meetings and Orientations
- Excellent communication skills
- Reporting
- Management collaboration
- Strategic Planning
- CRM proficiency
- Customer Satisfaction
- Event Planning
- Strong lead development skills
- Talent management
- Client Relations
- Community involvement
- Client Relationship Building
- Client acquisition
- Sales expertise
- Expense Control
- Goal-Oriented
- Coordinating documents
- Marketing
- Order Management
- Relationship building and management
- Goal Setting
- Sales solutions
- Internet savvy
- Upselling
- Customer rapport
Timeline
Commercial & Industrial Account Manager
Van Hook Service Company, Inc.
04.2015 - Current
Technician
ABC Refrigeration
07.2010 - 04.2015
Universally Certified HVAC/R - HVAC/R
Onondaga County BOCES
GED -
New York State
Some College (No Degree) -
Onondaga Community College