Bobby Guerrero
Merritts Ace Hardware
WEST COVINA,CA
5
years of professional experience
Customer-focused in driving engagement and enhancing experiences through effective communication. Expertise in inventory management and maintaining visually appealing sales environments. Strong problem-solving abilities and commitment to continuous learning contribute to team success and organizational goals.
Work History
Sales Floor Associate
2 Years 7 Months- Assisted customers with product selection and inquiries to enhance the shopping experience.
- Maintained organized sales floor, ensuring optimal product placement and visibility.
- Processed transactions accurately using POS systems, enhancing checkout efficiency.
- Collaborated with team members to achieve daily sales goals and improve customer service standards.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.
- Created personalized shopping experiences for clients through attentive service during one-on-one consultations.
- Collaborated with team members to achieve daily sales targets and contribute to the store's overall success.
- Contributed to team sales goals by actively engaging with customers and understanding their needs.
- Participated in regular training sessions to improve product knowledge and sales techniques.
- Offered personalized recommendations, enhancing customer satisfaction and repeat business.
- Handled multiple customer queries simultaneously, prioritizing tasks for optimal efficiency.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customers to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Crossed trained in multiple departments such as paint, hardware, and gardening section.
INVENTORY MANAGEMENT/ORDER FULLFILLER
1 Year 6 Months- Count and keep track of inventory that was being processed
- Tracked and managed inventory levels during processing
- Unbox inventory and separate product to be put on corresponding shelves
- Unboxed and organized inventory for placement on corresponding shelves
- Construct shipping boxes in various sizes for product protection during transit.
- Packaged products and labeled shipping orders for timely dispatch to customers.
Education
HIGH SCHOOL DIPLOMA
Skills
Merchandise receiving and handling
Store opening and closing
Sales floor recovery
Heavy lifting
Positive customer engagement
Attention to Detail
Organization and Time Management
Multitasking Abilities
Customer service excellence
Adaptable and flexible
Hospitality and accommodation
Timeline
Sales Floor Associate
Merritts Ace Hardware
03.2024 - CurrentRead More
INVENTORY MANAGEMENT/ORDER FULLFILLER
Infanttech
03.2022 - 09.2023Read More
West Covina high school
HIGH SCHOOL DIPLOMA
Read More