Itzayana Rodriguez
Chino,CA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
11
11
years of professional experience
Work History
Sales Floor Associate
TJ Maxx & HomeGoods
10.2023 - Current
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained organized sales floor by restocking merchandise and ensuring displays were visually appealing.
- Collaborated with team members to achieve daily sales goals and maintain store standards.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Backroom Coordinator
Tjmaxx & HomeGoods
02.2017 - 01.2019
- Coordinated backroom operations to ensure efficient inventory management and product organization.
- Facilitated communication between sales floor staff and backroom teams to enhance workflow efficiency.
- Assisted in employee training, focusing on safety procedures and effective backroom operations techniques.
- Collaborated with store managers to develop strategies for reducing out-of-stock situations and improving overall stock availability.
- Assigned tasks to team members to complete within designated time frames.
- Evaluated team performance and provided feedback on areas requiring improvement.
Merchandising Coordinator
Tjmaxx &HomeGoods
10.2014 - 02.2017
- Assisted in developing merchandising strategies that enhanced product visibility and customer engagement.
- Analyzed sales data to identify trends, informing future merchandising decisions and product placements.
- Created visually appealing displays that adhered to company guidelines, driving customer interest and sales growth.
- Trained new team members on merchandise presentation techniques and operational procedures for consistency.
- Established strong relationships with cross-functional teams for seamless communication and project execution.
- Increased customer satisfaction by ensuring proper product placement and presentation.
- Coordinated seasonal resets and planogram updates to keep merchandise fresh and relevant.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Education
High School Diploma -
Chino Highschool
Chino, CA06.2013
Skills
- Goal oriented
- Customer service
- Cash handling
- Merchandise display
- Store cleaning
- Shrinkage control
- Shipment receiving
- Product processing
- Sales floor recovery
- Friendly and helpful
- Honest and dependable
- Strong communication and interpersonal skills
- Attention to detail
- Customer assistance
- Team leadership
- Merchandise receiving and handling
- Creative thinking
- Retail merchandising
- Organization
- Decision-making
- Engaging with diverse customers
- Safety and cleanliness standards
- Item ticketing and pricing
- Time management
- Multitasking Abilities
Languages
Spanish
English
Timeline
Sales Floor Associate
TJ Maxx & HomeGoods
10.2023 - Current
Backroom Coordinator
Tjmaxx & HomeGoods
02.2017 - 01.2019
Merchandising Coordinator
Tjmaxx &HomeGoods
10.2014 - 02.2017
High School Diploma -
Chino Highschool