BOBBY HOLLAND
Porterville,CA
Summary
Adept at de-escalating customer concerns and enhancing satisfaction, I leveraged strong communication and high-volume money handling skills at Lowe's. As a natural leader, I drove team success and operational compliance, showcasing my ability to creatively solve problems and advance in fast-paced environments. My track record includes significant achievements in loss prevention and service excellence.
Overview
6
6
years of professional experience
Work History
Pro Sales
Lowe's
Porterville, CA
08.2023 - 07.2024
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Conducted regular reviews of service contracts to ensure compliance with SLAs.
- Handed out fliers and announced information to patrons to generate interest in new attractions and rides.
- Collaborated with contractors to select the most suitable items for projects, ensuring accuracy and job-specific requirements.
Front End Manager
Restuarant Depot
Tomball, TX
02.2023 - 05.2024
- Managed cash flow of store, including cashier operations, bookkeeping and security.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
SHIFT SUPERVISOR/NIGHT MANAGEMENT
Walgreens
01.2021 - 01.2023
- Money handling including safe balancing and register distribution
- Logistics management and inventory of incoming freight
- Excellence in customer service and positive outcomes for consumers and employees alike
FIREARMS SPECIALIST/BROKER
EZ Pawn
01.2020 - 01.2021
- Successful operation of firearm sales under federal law
- Ensured best practices for ATF regulations
- Money handling as a pawn broker
LOSS PREVENTION SPECIALIST
Target
01.2019 - 01.2020
- Maintaining a safe and welcoming environment for all employees and customers
- Exceptional customer service and loss prevention operations
- Formal, detailed written reporting for legal use in loss prevention
Education
High School -
Granite Hill High School
Porterville, CA06-2004
Skills
- Strong Communication
- High Volume Money Handling
- Natural Leader
- Motivated Learner
- Punctual
- Creative Problem Solving
- Customer Oriented
- Motivated to Advance
- Trustworthy
Timeline
Pro Sales
Lowe's
08.2023 - 07.2024
Front End Manager
Restuarant Depot
02.2023 - 05.2024
SHIFT SUPERVISOR/NIGHT MANAGEMENT
Walgreens
01.2021 - 01.2023
FIREARMS SPECIALIST/BROKER
EZ Pawn
01.2020 - 01.2021
LOSS PREVENTION SPECIALIST
Target
01.2019 - 01.2020
High School -
Granite Hill High School
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