Bobby Jessie
Hawthorne,CA
Summary
Highly enthusiastic customer service professional with 10 years client interface experience. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Overview
9
9
years of professional experience
Work History
SALES ASSOCIATESB
Home Depot
Inglewood, CA
11.2014 - Current
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Created new processes and systems for increasing customer service satisfaction. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning.
Education
Bachelor of Science - Psychology
University of Phoenix
2011
Skills
- Strong organizational skills
- Active listening skills
- Seasoned in conflict resolution
- Sharp problem solver
- Courteous demeanor
- Energetic work attitude
- Large cash/check deposits expert
- Markdown/promotional procedures
- Store maintenance ability
- Telephone inquiries specialist
- Customer service expert
- Telecommunication skills
- Opening/closing procedures
Accomplishments
Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Consistently generated additional revenue through skilled sales techniques.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Cashiered with two cash registers at once in tandem to maximize customer flow.
- Assisted in the managing of the company database and verified, edited and modified members’ information.
Timeline
SALES ASSOCIATESB
Home Depot
11.2014 - Current
Bachelor of Science - Psychology
University of Phoenix
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