Summary
Overview
Work History
Education
Skills
Timeline
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Bobby Johnson

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction, Developing strategies and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing the necessary experience and knowledge to tackle any operational demand. sets goals and obtains team feedback. Excellent interpersonal and communication skills.

Overview

7
7
years of professional experience

Work History

Team Leader/Lead Mobile Ambassador

Goodyear Tire & Rubber
10.2021 - Current
  • Increased customer satisfaction by implementing efficient tire installation procedures and maintaining a clean work environment.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance.
  • Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Coordinated with suppliers to ensure timely delivery of goods.

Tire and Battery Technician

Sam's Club
10.2020 - 10.2021
  • Enhanced battery performance by conducting diagnostic tests and implementing necessary repairs.
  • Reduced downtime for clients by providing efficient on-site battery replacement services.
  • Maintained accurate inventory records, ensuring proper stock levels for essential components and tools.
  • Improved customer satisfaction by providing timely and accurate tire services.
  • Enhanced safety standards by conducting thorough inspections of tires and related components.
  • Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
  • Enhanced customer satisfaction by providing timely and efficient maintenance services for their vehicles.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Senior Technician

Valvoline Instant Oil Change
04.2019 - 10.2020
  • Enhanced vehicle safety by conducting state inspections and identifying potential issues.
  • Increased shop efficiency by effectively managing work orders, prioritizing tasks, and maintaining a clean workspace.
  • Enhanced customer satisfaction by providing timely and efficient maintenance services for their vehicles.
  • Reduced repair times with proficient use of diagnostic tools and equipment for accurate problem identification.
  • Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
  • Contributed to team success by collaborating with colleagues on repairs and maintenance tasks.

Grill Cook

Steak N Shake
07.2017 - 04.2019
  • Enhanced customer satisfaction by consistently preparing high-quality dishes in a timely manner.
  • Reduced food waste by implementing proper portion control and efficient cooking techniques.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Collaborated with fellow cooks to streamline kitchen processes for increased efficiency.
  • Trained new staff members on grill station operations.

Education

High School Diploma -

A L Brown High School
Kannapolis, NC
06.2016

Skills

  • Leadership
  • Process Improvement
  • Complaint Resolution
  • Product Knowledge
  • Customer Service
  • Technical Expertise
  • Time Management
  • Goal Setting
  • New Hire Training
  • Problem Solving

Timeline

Team Leader/Lead Mobile Ambassador

Goodyear Tire & Rubber
10.2021 - Current

Tire and Battery Technician

Sam's Club
10.2020 - 10.2021

Senior Technician

Valvoline Instant Oil Change
04.2019 - 10.2020

Grill Cook

Steak N Shake
07.2017 - 04.2019

High School Diploma -

A L Brown High School

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Bobby Johnson