Bobby McLaurin
Charlotte,NC
Summary
Forward-thinking professional offering more than [Number] years of experience working in fast-paced environments. Expertise in planning, installing and maintaining large-scale systems and infrastructures. Proven leader with success in building strong teams.
Also a Dedicated System Engineer adept at cultivating long-term partnerships with vendors and clients. Expertise includes installing, configuring and monitoring complex systems and infrastructures. Offering successful career history comprising more than [Number] years.
Overview
9
9
years of professional experience
Work History
Senior System Engineer
MGT
01.2020 - Current
- Assisted employees with resolving network problems at remote locations.
- Worked with stakeholders to determine implementation and integration of system-oriented projects.
- Delivered helpdesk service and support to customers.
- Identified software issues and handled troubleshooting to resolve quickly.
- Implemented security measures and software to maintain service integrity.
- Optimized networked software and operating systems by applying updates and patches.
- Kept current on all federal and corporate regulations regarding security, ensuring compliance.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Documented system configuration, mapping and processes.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Integrated backup services into enterprise environments.
- Suggested system updates or changes after conduct in-depth technical reviews.
- Completed software updates and assessed security patches for optimized computer use.
- Created flowcharts, diagrams and other documentation.
- Negotiated with vendors, outsourcers and contractors to secure contracts and set SLAs.
- Researched software and systems products to determine purchase recommendations.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Planned and implemented upgrades to system hardware and software.
- Researched and recommended new technologies and strategies for improving system performance.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Devised scripts and automation tools to improve system efficiency via RMM Platforms.
Assistant IT Director
USPROSERV
04.2018 - 12.2019
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversaw development and implementation of improvements to support and network operations.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Self-motivated, with a strong sense of personal responsibility.
- Communicated regularly with customers concerning data exchange and technology integration.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Windows Systems Consultant
Brady And Kosofsky
06.2014 - 08.2018
- Office 365 Tenant deployment, Architecture of Exchange/Office 365 Azure transition to the Secure Cloud
Deployment of Veritas Enterprise Vault for Exchange/File Servers OnPremise (Veritas Trained)
- Archival of Exchange Mailboxes from OnPremise Environment
- Additional Configurations made for E-Discovery auditing and compliance
- EVault access and Permissioning (IMAP/Web access to archives)
- Vault store maintenance, archive ruling and error checking via reporting - Activate Directory Architecture and Management OnPremise
- Deployment of a Multi-Site Active Directory DMZ environment
- Management of Internal Active Directory (Server 2008 r2 and 2012 r2)
- Auditing and Permissioning for yearly Security Auditing
Windows Remote Desktop Remote App Load Balanced Environment (Server 2012 r2 and Server 2016)
- Session Based and VDI deployments (VDI for POC)
- Configured Remote Licensing HA for licensing of production users/devices
- Staging and Architecting similar environment in the Azure Cloud for Clients - On-premise Exchange 2010/2013 Hybrid environment to Office 365/Exchange Online
In-place migrations and on-boarding of new client mail services to Office 365/Exchange Online
Migration of Google Business client services to Office 365
Migration of Enterprise Vault data to Exchange Online Archival platform
Transition of Email Encryption and Email sanitation to Office 365 Email Protection - Consulted with clients to align future software development with customer priorities.
- Offered software-related technical support through various communications channels.
Education
Bachelor of Science - Software And Information Systems
University of North Carolina At Charlotte
Charlotte, NC08.2005
Skills
- Storage Virtualization
- Kaseya VSA
- Microsoft Azure Cloud
- Connectwise
- Google Cloud for Business
- Software Requirements Analysis
- Project Management
- Active Directory
- Microsoft Exchange
- Windows Servers
- MFA platforms - Duo security/Microsoft Authenticator
- Technical Writing
- Enterprise Server Design
Timeline
Senior System Engineer
MGT
01.2020 - Current
Assistant IT Director
USPROSERV
04.2018 - 12.2019
Windows Systems Consultant
Brady And Kosofsky
06.2014 - 08.2018
Bachelor of Science - Software And Information Systems
University of North Carolina At Charlotte
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