Bobby Price
LaRue
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Sika Corporation
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Warehouse Coordinator
Sika Corporation
08.2021 - 11.2023
- Reduced order processing time by coordinating efficient picking, packing, and shipping procedures.
- Coordinated receiving process and managed dock to efficiently unload trucks.
- Coordinated seamless communication between different departments for smooth order fulfillment across all stages of the supply chain process.
- Monitored staging and kitting procedures to identify and improve packaging and shipping times.
- Analyzed and optimized transportation routes for outbound shipments, reducing fuel consumption and transit times while maintaining high customer satisfaction levels.
Warehouse Supervisor
Wyandot Incorporated
01.2019 - 08.2021
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw daily operations and shipping and handling processes.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
Warehouse Coordinator
Wyandot Incorporated
04.2018 - 01.2019
- Helped keep inventory accurate by overseeing daily cycle counts.
- Trained new team members in warehouse procedures, fostering a culture of continuous improvement and skill development.
- Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
- Ensured accurate inventory records through diligent cycle counts and regular audits.
- Coordinated receiving process and managed dock to efficiently unload trucks.
- Verified accuracy of shipping and receiving documents and maintained records.
Productio Operator
Wyandot Incorporated
04.2014 - 04.2018
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
- Participated in training sessions to enhance skills and knowledge.
- Documented production information via daily system logs and discussed issues with management.
- Inspected final products for defects and flaws using proper QA procedures.
- Improved production efficiency by optimizing machine settings and conducting routine maintenance.
Education
High School Diploma -
Harding High School
Marion, OH05-2002
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Follow-up skills
Timeline
Customer Service Representative
Sika Corporation
11.2023 - Current
Warehouse Coordinator
Sika Corporation
08.2021 - 11.2023
Warehouse Supervisor
Wyandot Incorporated
01.2019 - 08.2021
Warehouse Coordinator
Wyandot Incorporated
04.2018 - 01.2019
Productio Operator
Wyandot Incorporated
04.2014 - 04.2018
High School Diploma -
Harding High School
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