Summary
Overview
Work History
Education
Skills
Timeline
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Bobby Ramian

Schaumburg,IL

Summary

Dynamic Front Desk Worker with a proven track record at Schaumburg Park District. Hardworking person who will bring fourth a motivated attitude and a variety of skills. Able to adapt and commit to learning new skills to further help the mission of the company. Dedicated customer service representative who is dedicated to help provide quality care for ultimate customer satisfaction. Excels at identifying customer needs and help deliver an effective solution to all types of problems.

Overview

7
7
years of professional experience

Work History

Front Desk Worker

Schaumburg Park District
02.2018 - Current
  • Maintained accurate records of guest information, ensuring smooth communication between departments.
  • Contributed to a positive workplace environment by fostering strong relationships with colleagues from various departments.
  • Streamlined check-in procedures for improved guest experiences and reduced waiting times.
  • Implemented new training materials for incoming staff members, streamlining onboarding processes and promoting consistency in service delivery.
  • Resolved guest concerns efficiently, contributing to increased customer satisfaction.
  • Balanced daily cash drawer and processed payments accurately, maintaining financial integrity at the front desk.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.

Lifeguard

Aquaguard Pool Management
05.2017 - 08.2017
  • Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Responded to emergency situations in a timely, efficient manner.
  • Attentively monitored swimmers to identify distress.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Upheld hygiene standards in pool and surrounding area.

Education

William Rainey Harper College
Palatine, IL

Illinois State University
Normal, IL

Skills

  • Guest Relations
  • Customer Service
  • Credit and cash payments
  • Cash Handling
  • Training and mentoring
  • Problem-solving skills

Timeline

Front Desk Worker

Schaumburg Park District
02.2018 - Current

Lifeguard

Aquaguard Pool Management
05.2017 - 08.2017

William Rainey Harper College

Illinois State University

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Bobby Ramian