Bobby Rigo
Norco,CA
Summary
Customer-focused computer repair agent with over 8 years of experience diagnosing, maintaining, and repairing computer and computing systems. Highly proficient in problem-solving, analytical skills, and managing several different tasks at once. An experienced communicator who prides themself on their approachability and friendly professionalism.
Overview
12
12
years of professional experience
Work History
Consultation Agent / Advanced Repair Agent
Geek Squad
01.2017 - Current
- Answered customer questions and provided detailed product information.
- Listened carefully to customers and explained problematic situations and/or information simply and concisely.
- Performed routine maintenance, software updates and replaced computers and components, as necessary, on Windows devices, iOS devices, and macOS devices.
Sales Associate
Best Buy
09.2016 - 12.2016
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Customer Service Specialist Manager
Dick's Sporting Goods
01.2013 - 09.2016
- De-escalated and resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Cashier
Dick's Sporting Goods
03.2012 - 12.2012
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, join reward programs, and protect their products.
Education
Associate of Arts - Music
Norco College
06.2024
Associate of Arts - Audio Production
Norco College
Norco, CA06.2024
Associate of Arts - Music Performance
Norco College
Norco, CA06.2024
Skills
- Conflict Resolution
- Employee Training
- Industry Expertise
- Interpersonal Communication
- Maintenance and Light Repair
- Multitasking
- Technical Troubleshooting and Triage
- Time Management
Timeline
Consultation Agent / Advanced Repair Agent
Geek Squad
01.2017 - Current
Sales Associate
Best Buy
09.2016 - 12.2016
Customer Service Specialist Manager
Dick's Sporting Goods
01.2013 - 09.2016
Cashier
Dick's Sporting Goods
03.2012 - 12.2012
Associate of Arts - Music
Norco College
Associate of Arts - Audio Production
Norco College
Associate of Arts - Music Performance
Norco College
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