Open To Work
Deborah Alexander
Tuscaloosa
Summary
Professional in electronics repair and technical support, well-versed in diagnosing and resolving complex issues. Strong focus on team collaboration, adaptability, and achieving measurable results. Skilled in troubleshooting, customer service, and utilizing diagnostic tools. Dependable and flexible, consistently meeting changing needs and expectations.
Overview
53
53
years of professional experience
1
1
Certification
Work History
Advanced Repair Agent/Consultation Agent
Best Buy
11.2010 - Current
- Diagnosed and repaired complex electronic devices efficiently to ensure customer satisfaction.
- Collaborated with team to enhance repair processes, reducing turnaround times for service requests.
- Assisted customers in troubleshooting issues, addressing inquiries, and resolving technical issues efficiently.
- Demonstrated adaptability by quickly learning new technologies as they emerged within the market.
- Maintained accurate records of repairs to support operational efficiency, accurate tracking, and timely completion of work orders.
- Supported colleagues during high-volume periods by taking on additional workload when necessary.
- Updated knowledge continuously through online courses relevant to advanced device repair techniques.
Computer/Technology Instructor
South DeKalb Senior Center
01.2016 - 01.2019
- Developed curriculum for computer technology courses tailored to senior learners.
- Facilitated hands-on workshops to enhance digital literacy and technical skills.
Applications Analyst/Project Manager/Technical Support
MedQuist, Inc.
01.1986 - 01.2009
- Managed 10- to 15-member implementation teams, including internal and customer members.
- Developed and maintained documentation for system integrations and workflows.
- Analyzed application performance and identified areas for optimization.
Nuclear Medicine Technologist
St. Luke’s Hospital
01.1980 - 01.1986
- Administered radiopharmaceuticals for diagnostic imaging procedures.
- Operated and maintained advanced nuclear medicine equipment.
Voice Processing Specialist (Russian)
United States Air Force
01.1973 - 01.1977
- Processed and verified documentation for accuracy and compliance with military regulations.
- Collaborated with cross-functional teams to streamline workflow processes and enhance operational efficiency.
Education
Bachelor of Information Technology - Networks
American InterContinental University
Schaumburg, IL01.2012
Skills
- Proficient in Microsoft Word
- Excel proficiency
- Proficient in Microsoft Outlook
- PowerPoint presentation design
- Computer and iPhone Hardware Repair
- Client relationship management
- Tailored computer configurations
- Analytical diagnostic skills
- Equipment setup
- Application installation
- Comprehensive system evaluation
Accomplishments
- Created protocol and documentation for tailored installation of Code Runner medical coding software, resulting in a 25% increase in productivity and minimization of error rates.
- Member of elite team upgrading all Document Enterprise Platform (DEP) customers in 2009, recognized for achieving quarterly metric goals in client updates.
- Participated as an instructor in Best Buy pilot program of providing technology training classes to clients.
Certification
A+ Certification (Downers Grove, IL) 2010 to present
Timeline
Computer/Technology Instructor
South DeKalb Senior Center
01.2016 - 01.2019
Advanced Repair Agent/Consultation Agent
Best Buy
11.2010 - Current
Applications Analyst/Project Manager/Technical Support
MedQuist, Inc.
01.1986 - 01.2009
Nuclear Medicine Technologist
St. Luke’s Hospital
01.1980 - 01.1986
Voice Processing Specialist (Russian)
United States Air Force
01.1973 - 01.1977
Bachelor of Information Technology - Networks
American InterContinental University
PROFESSIONAL DEVELOPMENT
A+, Network+, and MCSA Courses, Advanced Technology Group, (Atlanta, GA) 2010
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$40000/yr - $200000/yrCORE COMPETENCIES
- Software Implementation
- Troubleshooting/Testing
- Client Management
- Hardware Installation
- End-User Training
- Project Management
- Computer/Cell Phone Hardware and Software Repairs
- Custom Computer Builds