Hattie Graciela Judkins
Hyattsville,MD
Summary
Experienced with diagnosing and resolving wide range of technical issues. Utilizes advanced troubleshooting techniques to ensure effective and timely repairs. Strong understanding of customer service principles and importance of clear communication in technical support. Is also fluent in both English and Spanish, dedicated to delivering culturally competent, high-quality patient care and assistance with daily living activities.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Advanced Repair Agent
BESTBUY
08.2023 - Current
- Provided Tier 1 and Tier 2 on-premise and remote technical support, delivering diagnostic insights and recommending software and network security solutions
- Troubleshot and resolved system failures, software bugs, and hardware issues to restore full functionality
- Resolved complex technical issues using advanced troubleshooting methodologies and documented detailed service tickets within job software
- Documented and filed client information to protect client information
- Trained new employees on repair techniques and customer service standards, fostering team development.
- Contributed to a positive workplace culture by actively participating in team meetings and sharing ideas for process improvement.
Cardiac Telemetry/Med-Surg Patient Care Technician (PCT)
UNIVERSITY OF MARYLAND CAPITAL REGION MEDICAL CENTER
06.2025 - 02.2026
- Provided direct patient care by assisting with activities of daily living (ADLs), including bathing, dressing, feeding, toileting, and ambulation
- Monitored and documented vital signs, blood glucose levels, and cardiac telemetry readings, promptly escalating abnormal findings to nursing staff
- Maintained accurate and confidential patient records in compliance with HIPAA and hospital documentation standards
- Collaborated with nurses and interdisciplinary staff to support patient safety, comfort, and continuity of care throughout the shift
- Assisted with patient admissions, discharges, transfers, and room setup to ensure smooth unit operations and timely patient care
- Collected and documented intake/output, specimen samples, and changes in patient condition to support ongoing treatment and monitoring
- Provided compassionate care and support to patients, ensuring comfort and safety during treatment.
Education
Bachelor of Science - Pre-Nursing
Towson University
Towson, MD08-2028
High School Diploma -
Bladensburg High School
Bladensburg, MDSkills
- Vital Signs Monitoring & Documentation
- Patient Mobility & ADL Assistance
- Interpersonal & Therapeutic Communication
- Time Management & Multitasking
- Crisis Management & Conflict Resolution
- HIPAA Compliance & Data Security
Certification
CPhT #E5T7F3P8
CNA #A00229867
CPR/BLS #210CBF
LANGUAGES
English FLUENT
Spanish FLUENT
Timeline
Cardiac Telemetry/Med-Surg Patient Care Technician (PCT)
UNIVERSITY OF MARYLAND CAPITAL REGION MEDICAL CENTER
06.2025 - 02.2026
Advanced Repair Agent
BESTBUY
08.2023 - Current
Bachelor of Science - Pre-Nursing
Towson University
High School Diploma -
Bladensburg High School