Bobby Shannon
4732 Feldman Dr ,PA
Summary
Results-driven technician with a strong mechanical knowledge and attention to detail, previously at Sunstate Equipment Company. Proven ability to troubleshoot complex issues and enhance customer satisfaction through effective communication. Recognized for training new staff and improving operational efficiency in fast-paced environments. Committed to continuous learning and professional development.
Overview
19
19
years of professional experience
Work History
Technician I
Sunstate Equipment Company
09.2021 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Manager
Dublin Square
06.2020 - 09.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Manager
Indio Management
04.2020 - 09.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Wireline Supervisor
IPS, Warrior Logging, CDK Perforating, Nextier
02.2006 - 03.2020
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma - General Studies
Lake Worth High School
Lake Worth, TX06.2001
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Troubleshooting
- Mechanical Knowledge
- Documentation and reporting
- Work Planning and Prioritization
- System troubleshooting
Accomplishments
Cactus Campus Training
Apprentice Technician Completed
Multiple Manufactures Classes
Timeline
Technician I
Sunstate Equipment Company
09.2021 - Current
Manager
Dublin Square
06.2020 - 09.2021
Assistant Manager
Indio Management
04.2020 - 09.2021
Wireline Supervisor
IPS, Warrior Logging, CDK Perforating, Nextier
02.2006 - 03.2020
High School Diploma - General Studies
Lake Worth High School
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