Bobby Stewart
Raleigh,NC
Summary
Motivated, personable, consummate business professional with multiple industry recognized certifications and awards. A
proven leader with a rich 30+ year history of outstanding technical support roles that is fueled by an intense thirst for knowledge and passion to excel. Accustomed to managing sensitive, confidential, and sometimes secret information guided by the principles learned and years of experience obtained while in various State and Federal law enforcement roles. Served at the pleasure of several elected officials with appointments to several different task forces and special teams. Long history of producing
solid, technically sound solutions to fit customers’ needs and developed best practice guidelines for implementing complex voice and data deployments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Senior Telephony Architect
911inform LLC
07.2023 - Current
- Integrated various premised based and cloud hosted PBXs
into 911informs product suites allowing for full situational
awareness and communication across multiple platforms in emergency situations. - Troubleshoot, diagnose, and perform administration of SIP
Session Border Controllers and other SIP enabled devices.
Developed advanced logging diagnostic plans for Asterisk
based telephony devices. - Provided implementation of various applications of Windows, and Linux environments into Public Safety Answering Points and both Public and Private sectors.
- Worked 911inform development team in building an
Open-Source Session Border Controller for deployment into
multiple US Government organizations and facilities.
Technical Expert
Apple, Inc.
01.2014 - Current
- Troubleshoot, diagnose, and perform repairs of iOS devices.
- Mentor other Technical Specialists, train new hires as needed.
- Help refine policy and procedures used in troubleshooting and repairing of Apple devices within my location.
Tier 4 SQA Software Engineer/Team Lead
Avaya, Inc.
03.2012 - 03.2023
- Established coding standards and guidelines, ensuring consistency across entire software development lifecycle.
- Improved software quality by implementing rigorous code review processes and automated testing strategies.
- Optimized application performance by identifying bottlenecks, addressing memory leaks, and fine-tuning algorithms as needed.
- Coordinated with stakeholders such as product managers, designers, clients, or other engineering teams to gather requirements for new projects or enhancements of existing systems.
- Championed adherence to agile methodologies, resulting in increased team productivity and improved project outcomes.
- Maintained up-to-date knowledge of industry trends and emerging technologies, enabling the adoption of innovative approaches for software development.
- Enhanced team collaboration through effective communication channels and regular progress meetings.
- Provided comprehensive technical documentation for both internal use as well as customer-facing material which led to better understanding among team members.
- Led team of engineers to deliver complex projects on time and within budget constraints.
- Launched successful beta programs that facilitated user feedback resulting in valuable insights into system improvements before full-scale rollout.
- Analyzed proposed technical solutions based on customer requirements.
- Maintained existing software systems by identifying and correcting software defects.
- Integrated third-party tools and components into applications.
- Promoted experience with Kubernetes, Docker and Amazon Web Services.
CTO
CCI Telecom, Inc.
01.1992 - 03.2012
- Lead technical team members in installation and maintenance in multiple communication platforms
- Developed training materials and guidelines and instituted policy and procedures for all technical aspects
- Sales Engineer supporting sales team and stakeholders. Performed demos to potential new clients.
- Ensured that all systems utilized followed recommended industry guidelines and standards.
Education
High School Diploma -
Northwest Cabarrus High School
Concord, NC06.1980
Some College (No Degree) - Telecommunications
Avaya University
Denver, COSkills
- Project Planning
- Site analysis
- Motivated self-starter
- Microsoft Office expert
- Technical training
- UX Development
- Certified on more than 27 different manufacturers
communication platforms such as Cisco, Mitel, Nortel, Toshiba, and others - Microsoft Certified Professional
- Microsoft Systems Engineer
- VoIP and Data Networking
Accomplishments
- Eagle Scout
- Adult Scout Leader
- Avaya Certified Expert
Timeline
Senior Telephony Architect
911inform LLC
07.2023 - Current
Technical Expert
Apple, Inc.
01.2014 - Current
Tier 4 SQA Software Engineer/Team Lead
Avaya, Inc.
03.2012 - 03.2023
CTO
CCI Telecom, Inc.
01.1992 - 03.2012
High School Diploma -
Northwest Cabarrus High School
Some College (No Degree) - Telecommunications
Avaya University
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