Kevin Stewart
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Telephony Engineer
Inizio Engage
08.2016 - Current
- Client Consultation: Provide technical, operational, and training support to clients to optimize system utilization and efficiency
- Hardware Deployment: Lead team deploying hardware throughout the call center
- Team Management: Lead and manage internal resources and third-party vendors to ensure projects are executed flawlessly
- Project Delivery: Ensure projects are delivered on time, within scope, and within budget, meeting customer expectations
- Developed cost estimates and project specifications for proposals.
- Evaluated vendor proposals for equipment procurement, selecting optimal solutions based on performance requirements.
Service Desk Technician
Contour Data Solutions
03.2013 - 08.2016
- Triage service calls
- Install thin clients & various software
- Serviced hardware peripherals
- Network server installation
- Data backups and management
- Assisted users remotely or in-person to diagnose and resolve hardware, software, or network-related issues efficiently.
- Boosted first-call resolution rates with thorough troubleshooting and problem-solving skills.
- Enhanced customer satisfaction by promptly addressing and resolving service desk issues.
- Improved user experience by creating user-friendly guides on how to use various tools and applications relevant to their job functions.
Computer Repair Technician
Nonprofit Technology Resource
06.2013 - 12.2013
- Refurbished Windows machines, Dell, Gateway, HP
- Repaired customer laptops and desktops
- Virus removal, updated applications, wireless and Ethernet drivers
- Customer service and assistance
- Mentored other technicians and students from youth programs
- Lead various networking and installation projects
Retail Service Tech
Verizon Wireless
05.2008 - 09.2010
- Troubleshooting mobile phones (Blackberry, Android, etc)
- Conducting one on one customer education sessions
- Ensured customer satisfaction with personalized communication
Install/Service Tech
Time Warner Cable
07.1998 - 12.2004
- Installed or repaired cable television throughout the subscriber base
- Serviced homes and businesses
- Sold various products and services to enhance customer experience
- Troubleshooting and solving signaling issues using decibel meter
- Used various hand tools such as crimpers, wire strippers, and wire cutters
Education
Associate of Applied Science - Computer Networking
ITT Technical Institute
Philadelphia, PA01-2013
Skills
- Project Management
- Project Planning
- Technical reporting
- Engineering Documentation
- System Troubleshooting
- Root Cause Analysis
- Problem Resolution
- IT skills
- Customer Service
Certification
- Microsoft Technology Associate, 2014
- Five9 Cloud Center Certification, November 2019
- Five9 Inbound/Outbound Administrator, November 2019
- VMWare Certified Technical Assoc., 2014
Timeline
Telephony Engineer
Inizio Engage
08.2016 - Current
Computer Repair Technician
Nonprofit Technology Resource
06.2013 - 12.2013
Service Desk Technician
Contour Data Solutions
03.2013 - 08.2016
Retail Service Tech
Verizon Wireless
05.2008 - 09.2010
Install/Service Tech
Time Warner Cable
07.1998 - 12.2004
- Microsoft Technology Associate, 2014
- Five9 Cloud Center Certification, November 2019
- Five9 Inbound/Outbound Administrator, November 2019
- VMWare Certified Technical Assoc., 2014
Associate of Applied Science - Computer Networking
ITT Technical Institute
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