Bobby Taylor
Basehor,KS
Summary
Experienced Claims Adjuster successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 17 years of experience and willingness to take on any challenge.
Overview
28
28
years of professional experience
Work History
Senior Outside Claims Representative
Travelers Insurance
04.2009 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Followed up with customers on unresolved issues.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
Inside Desk Adjuster
Farmers Insurance Company
01.2007 - 04.2009
- Evaluated damages and handled claim negotiations with insureds, claimants, attorneys and public adjusters.
- Handled both first party and third party claims under multiple policy types and numerous endorsements.
- Responded to customer inquiries, made appropriate decisions and closed files.
- Managed high-volume caseloads to ensure rapid resolution for clients and maintained customer satisfaction levels.
Shift Manager
Toys"R"Us
08.2005 - 01.2007
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours, and inventory movements.
- Coached crew members to optimize performance and motivate toward more efficient work.
Operations Manager
Isle Of Capri Casino
07.1995 - 08.2005
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
Education
BBA - Business Administration And Management
Midwestern State University
Wichita Falls, TX06.1993
Associate of Science - Business Administration And Management
Independence Community College
Independence, KS12.1990
Skills
- Conflict Resolution
- Team Collaboration
- Decision-Making
- File Management
- Data Analysis
- Coverage Determination
- Policy Knowledge
Timeline
Senior Outside Claims Representative
Travelers Insurance
04.2009 - Current
Inside Desk Adjuster
Farmers Insurance Company
01.2007 - 04.2009
Shift Manager
Toys"R"Us
08.2005 - 01.2007
Operations Manager
Isle Of Capri Casino
07.1995 - 08.2005
BBA - Business Administration And Management
Midwestern State University
Associate of Science - Business Administration And Management
Independence Community College
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