Bobby Taylor
Basehor,KS
Summary
Experienced Claims Adjuster successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 17 years of experience and willingness to take on any challenge.
Overview
28
28
years of professional experience
Work History
Senior Outside Claims Representative
Travelers Insurance
Overland Park, KS
04.2009 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Followed up with customers on unresolved issues.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
Inside Desk Adjuster
Farmers Insurance Company
Olathe, KS
01.2007 - 04.2009
- Evaluated damages and handled claim negotiations with insureds, claimants, attorneys and public adjusters.
- Handled both first party and third party claims under multiple policy types and numerous endorsements.
- Responded to customer inquiries, made appropriate decisions and closed files.
- Managed high-volume caseloads to ensure rapid resolution for clients and maintained customer satisfaction levels.
Shift Manager
Toys"R"Us
Independence, MO
08.2005 - 01.2007
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours, and inventory movements.
- Coached crew members to optimize performance and motivate toward more efficient work.
Operations Manager
Isle Of Capri Casino
Kansas City, MO
07.1995 - 08.2005
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
Education
BBA - Business Administration And Management
Midwestern State University
Wichita Falls, TX06.1993
Associate of Science - Business Administration And Management
Independence Community College
Independence, KS12.1990
Skills
- Conflict Resolution
- Team Collaboration
- Decision-Making
- File Management
- Data Analysis
- Coverage Determination
- Policy Knowledge
Timeline
Senior Outside Claims Representative
Travelers Insurance
04.2009 - Current
Inside Desk Adjuster
Farmers Insurance Company
01.2007 - 04.2009
Shift Manager
Toys"R"Us
08.2005 - 01.2007
Operations Manager
Isle Of Capri Casino
07.1995 - 08.2005
BBA - Business Administration And Management
Midwestern State University
Associate of Science - Business Administration And Management
Independence Community College