BOBBY D JEFFERSON
Cedar Park,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
41
41
years of professional experience
1
1
Certificate
Work History
Auto Claim Team Manager
State Farm Insurance
04.1988 - 12.2023
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Established and maintained performance, quality and service standards for professional customer care.
- Facilitated meetings to communicate team performance goals and results.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
Store Manager
Eckerd Drugs
01.1983 - 10.1987
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
BBA - Business Management
Southwest Texas State University
San Marcos, TXSkills
- Process Improvement
- Critical Thinking
- Employee Engagement
- Decision Making & Judegment
- Change Management
- Organizational Skills
- Effective Communication
- Customer Service
- Problem Resolution
- Teamwork and Collaboration
Certification
- Associate in Customer Service
- Associate in Insurance Claims
- Associate in Insurance Services
- Certificate in General Insurance
Timeline
Auto Claim Team Manager
State Farm Insurance
04.1988 - 12.2023
Store Manager
Eckerd Drugs
01.1983 - 10.1987
BBA - Business Management
Southwest Texas State University
Career Goal
My goal is to add value to a company and drive quality results for years to come. To accomplish this, I will apply my strong learning agility as well as leverage my diverse experiences and acquired skill sets in the customer service industry.
Career Goal
My goal is to add value to a company and drive quality results for years to come. To accomplish this, I will apply my strong learning agility as well as leverage my diverse experiences and acquired skill sets in the customer service industry.