Bobbye Broner
Murfreesboro,Tennessee
Summary
Dynamic General Manager with a proven track record at RaceTrac, enhancing customer service and driving profitability through effective operations management and team building. Skilled in staff training and relationship building, I implemented cost-saving measures that significantly improved performance across multiple locations while fostering a collaborative work environment.
Overview
11
11
years of professional experience
Work History
General Manager
RaceTrac
08.2020 - Current
- Led operational strategies to enhance customer service and drive store performance.
- Managed inventory control processes to optimize stock levels and reduce waste.
- Developed training programs for staff to improve product knowledge and sales techniques.
- Implemented cost-saving measures that increased overall profitability across multiple locations.
- Oversaw compliance with health and safety regulations, ensuring a secure environment for customers and employees.
- Fostered a culture of teamwork through effective communication and employee engagement initiatives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant Manager
Circle K
08.2016 - 07.2020
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on customer service standards and operational protocols.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, enhancing merchandise selection and promotional strategies.
- Developed and executed employee scheduling to improve staffing efficiency during peak hours.
- Monitored cash handling processes, ensuring accuracy in financial transactions and reporting.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Manager
Hardees Resturant
07.2014 - 08.2016
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on operational procedures and best practices.
- Developed employee schedules to maximize labor efficiency and meet demand.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
High School Diploma -
Portland High Scho
Portland, TN05.2015
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Customer relations
- Relationship building
- Staff training/development
- Verbal and written communication
Timeline
General Manager
RaceTrac
08.2020 - Current
Assistant Manager
Circle K
08.2016 - 07.2020
Manager
Hardees Resturant
07.2014 - 08.2016
High School Diploma -
Portland High Scho