Bobby G Harris

Oversaw and managed technical support initiatives to enhance service delivery at Optimum.

Supported supervisor in managing daily operations and coordinating team activities.

Specialized in fiber splicing and installation to enhance network connectivity.

Applied advanced skills in commercial installation and troubleshooting to enhance operational efficiency.

Directed team efforts and maintained productivity standards in the absence of the leader.

• Resolved customer inquiries by applying effective communication and problem-solving techniques.
• Facilitated account information provision and assistance for diverse banking products and services.
• Facilitated training sessions for new team members on customer service protocols and operational procedures.
• Developed and implemented strategies to improve customer satisfaction and minimize response times.
• Managed check processing from auto auctions for repossessed vehicles to ensure accurate account application.
• Executed collection strategies for past due loans and lines of credit to enhance recovery efforts.

• Resolved customer inquiries using CRM systems to enhance satisfaction and retention.
• Collaborated with teams to streamline service processes for improved efficiency and response times.
• Guided customers through financial products, ensuring understanding of features and benefits.
• Trained new employees on best practices in customer service protocols and system navigation.
• Processed Official checks and cashiers checks from other banks
• Processed collections on other banks due to fraud