Bobby R Coley
Delta Air Lines
Greensboro ,NC
1
Certification
23
years of professional experience
Fifteen years of retail management experience and thirty years of customer service. Delivering Brand experiences to customers and leading individuals to develop them for their success. Passionate at current role and advocate for the brand.
Work History
Flight Attendant/Purser
11 Years 7 Months- Maintaining Customer and Crew Safety
- Provide problem solving
- Focused on driving Net Promoter Scores
- Leading by example
- Creating brand loyalty through exceptional customer service
- Use of past experiences when helping with decision making
Regional Retail Services Training Specialist
4 Years 4 Months- Facilitated Training and Development of Front End Operations, Pricing, and Vendor Receiving throughout Philadelphia
- Partnered with other Training Specialist, Loss Prevention, and Human Resources to identify training opportunities throughout region
- Coordinated new store openings and training schedules for more than 30 stores and over 400 associates
- Increased employee productivity through labor research of each task assigned for each position
Regional Front End Training Specialist/Front End Manager
2 Years 8 Months- Supported the remodel process of more than 40 Food Lion Locations in Wilmington, NC through teaching and training of the Food Lion Brand Strategy
- Successfully opened two new stores with Bloom Banner
Guest Service Team Lead
4 Months- Supervised around 15 to 20 associates at given shifts to provide excellent guest service
- Hired and trained new associates
Front End Manager
3 Years 10 Months- Created all Front End Standard Practices with other Front End Managers for all stores throughout Delhaize America
- Maintained Fun Teamwork Atmosphere for associates and customers
- Highest Charity Donations in districts for Childrens' Miracle Network and Easter Seals of NC
Education
Associate of Science - Criminal Justice Major
Skills
PNL Research
Microsoft Word/Excel/Powerpoint
Kronos Scheduling
Problem Solving
Hiring/Training
Airline operations
Crew coordination
Safety and compliance
Accomplishments
- Successfully opened more than 50 new stores for Delhaize and 2 new market entries
- Promoted to a Front End Manager in less than two years
Affiliations
- Employee Involvement Group 2022-present
Certification
- Serve Safe Proctor Certified 2011
References
- Zach Newman VP of Retail Sales Delhaize America 704.299.6695
- Elson Amurao Store Manager Walgreens 919.221.8459
- Brian Hamric IFS-Flight Attendant and EIG 612.418.4617
Timeline
Flight Attendant/Purser
Delta Air Lines
03.2015 - CurrentRead More
Regional Retail Services Training Specialist
Delhaize America-Bottom Dollar Food
09.2010 - 01.2015Read More
Regional Front End Training Specialist/Front End Manager
Delhaize America-Food Lion/Bloom
01.2008 - 09.2010Read More
Guest Service Team Lead
Target
09.2007 - 01.2008Read More
Front End Manager
Delhaize America-Food Lion
11.2003 - 09.2007Read More
Reading Area Community College
Associate of Science from Criminal Justice Major
Read More